L3 Support Engineer / Production Support (Temenos Infinity, Java – Digital Banking) at Smartedge Solutions | Torre
L3 Support Engineer / Production Support (Temenos Infinity, Java – Digital Banking)
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Smartedge Solutions

L3 Support Engineer / Production Support (Temenos Infinity, Java – Digital Banking)

Smartedge Solutions
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Full-time

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Remote (for United Kingdom residents)
Shared by
Juan Fernando Domínguez
 5 months ago

Responsibilities

Role Summary: We are looking for a skilled Temenos Infinity L3 Support Engineer with strong Java and API troubleshooting experience to support digital banking applications. The role focuses on production support, defect resolution, and root cause analysis (RCA) for issues across the Infinity platform and its integration with core banking systems.Key ResponsibilitiesAnalyze and resolve L3 production defects in the Temenos Infinity platformPerform detailed root cause analysis (RCA) and implement permanent fixesDebug issues across Java-based microservices, APIs, and UI layersInvestigate and resolve integration issues between Infinity and T24Handle incident, problem, and change management tickets in line with SLAsProvide code-level fixes, patches, and minor enhancementsSupport production releases, deployments, and post-release validationCollaborate with L2 support, QA, and business teams for issue resolutionMonitor application performance and proactively identify potential issuesRequired SkillsStrong experience in Java (Spring Boot / Microservices)Hands-on experience with Temenos Infinity platform (Digital Banking)Expertise in API troubleshooting (REST, JSON, authentication, etc.)Strong debugging, log analysis, and problem-solving skillsExperience working in production support (L2/L3 environment)Understanding of integration with Temenos T24 or similar core banking systemsFamiliarity with incident management tools (ServiceNow, Jira, etc.)Knowledge of monitoring/logging tools (Splunk, ELK, etc.)Preferred SkillsExposure to Infinity modules (payments, onboarding, channels, etc.)Understanding of banking domain (retail / digital banking)Experience in CI/CD pipelines and release managementFamiliarity with cloud environments (AWS / Azure)Knowledge of ITIL processesExperience8–10 years of relevant experienceMinimum 2+ years in Temenos Infinity (support or development)Prior experience in L2/L3 support is preferredConnect with me or email me at: sanjana.t@smartedgesolutions.co.uk
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