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Company DescriptionExperian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.Job DescriptionThe Senior Director, Client Education provides strategic and operational leadership for the Learning & Development function that serves Experian Health's external clients across the product portfolio.You will own the vision, roadmap, and execution of a scalable, high-quality client education program spanning instructor-led training, on-demand eLearning, video tutorials, learning labs, and the client Learning Portal.You will be accountable for building and leading a team of instructional designers and client educators, operationalizing modern learning practices, and championing innovation including the responsible use of AI to increase the speed, quality, and scale of learning content.You will be a senior escalation point and expert, ensuring learning experiences remain current amid frequent product changes while measurably improving client capability, confidence, and satisfaction.Improve client adoption, self-service use, product proficiency, and customer satisfaction through measurable education programs and learning experiences.Lead the vision, strategy, and multi-year roadmap for our Client Education program across multiple Experian Health products.Lead the design/delivery of blended learning solutions including instructor-led, on-demand eLearning, video tutorials, and learning labs in consideration of client implementation and ongoing adoption needs.Set standards for instructional quality, accessibility, and consistency across curricula, job aids, assessments, and our client-facing course catalog.Provide capacity, prioritization, and risk insights to leadership to guide investment and resourcing decisions.Guide development and refresh of eLearning and training materials to keep pace with frequent product and system updates.Establish scalable authoring workflows, templates, and governance to reduce manual effort and shorten content update cycles.Operationalize and administer the client Learning Portal (LMS), including learning plans, enrollment, and reporting.Apply learning-effectiveness measures and client feedback to improve curricula and delivery.Guide organizational change management activities related to product releases, workflow changes, and client adoption plans by ensuring education strategies and communication plans are in place.Develop product adoption strategies that guide clients from initial implementation through advanced utilization and optimization of Experian Health solutions.Qualifications8+ years' experience in Learning & Development8+ years' experience with Client Education8+ years' experience training leadership, including building teams, leading teams, within healthcare technology, SaaS, or revenue cycle management environmentsDemonstrated experience developing and scaling blended learning programs (instructor-led, virtual, and on-demand eLearning) for external clients or end-usersExperience applying AI in L&D to accelerate content development, improve quality, and increase efficiencyHands-on experience with eLearning authoring tools and learning management system (LMS) administrationHealthcare revenue cycle knowledge and familiarity with Experian Health solutions are beneficialExperience contributing to process improvement, automation, or operational transformation plansEpic experience is beneficial5+ years' experience managing people10% travel requiredAdditional InformationOur uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.Benefits/Perks:Great compensation package and bonus planCore benefits including medical, dental, vision, and matching 401KFlexible work environment, ability to work remote, hybrid or in-officeFlexible time off including volunteer time off, vacation, sick and 12-paid holidaysExplore all our exciting benefits here: https://myexperianbenefits.com/
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