You’ll play a key role in managing technology incidents and helping minimize their impact on business operations.Your responsibilities will include:Managing, categorizing and prioritizing incidents based on severity and business impactCoordinating incident resolution through service restorationWorking with technical teams during critical incidentsMonitoring incidents through resolution and ensuring proper follow-upDocumenting incidents and identifying opportunities for improvementSupporting root cause analysis and actions to prevent recurring incidentsApplying ITIL / IT Service Management best practicesWHAT WE’RE LOOKING FOR2+ years of experience in Incident Management, Problem Management, NOC, Monitoring, or similar rolesUniversity studies in Systems Engineering, Computer Science, IT, or a related fieldWorking knowledge of Windows, Linux, networks, servers and databasesFamiliarity with IDS and SIEM toolsStrong analytical, communication and problem-solving skillsAbility to work under pressure and coordinate multiple prioritiesStable internet connection of at least 30 MbpsAvailability to work the required operational schedule🗣️ LANGUAGE REQUIREMENTS – IMPORTANTEnglish C1 – REQUIREDSpanish – REQUIREDYou must be able to communicate effectively in both English and Spanish with international teams and stakeholders.⭐ NICE TO HAVEITIL certification, Risk Management training, or CompTIA Security+ certification.

Incident Management Specialist (ITIL) – Remote (Latin America)

Emma

Responsibilities

Skills wanted:

Language(s) required:

Ana Isabel Alonzo

Ana Isabel Alonzo

About Allied Global Marketing:

www.alliedglobalmarketing.com/

Admin access needed