Location: Cranston, RI, United States | Type: Remote | Country: USAs a family-owned and operated company, we feel a special obligation to the employees who comprise our Taco family. We are committed to offering employees access to the tools necessary to live long and productive lives. We strive to instill in all of our employees:A positive mental attitude that helps us to be a leader in the industryA commitment to building strong relationships, both inside and outside the organizationA desire to learn, grow, and contribute to moving our strategy forwardA need to create and to innovateEmployment Type:Regular Full-TimeShift:1st ShiftWork Status:HybridPosition Summary:TheManager,Quality AssuranceTCRoverseesquality assurance and operational excellence initiatives at theTaco Cranston(TCR)facility, aligning them withorganizational goals and business objectives.Theydevelop,implementand managea comprehensivequality assurance/control program,ensuringcontinuous productionthat meets or exceedsestablished standardsandcustomer specifications.TheManageris astrategicleaderthatdrives continuous improvementand monitorskey performance indicators (KPIs).Theyplay a critical role inidentifyingand solving complex quality challenges, driving sustainable improvements, and fostering a problem-solving culture.Collaboration withTCR Operations, Engineering,Planningand Purchasingis key toaddressingquality complaintsthroughroot cause analysis and effective corrective actions.This rolemaintainsa dotted-line reporting relationship with the Director of Global QualitySystems, ensuring alignment with company-wide quality strategies andpolicy.Measures of success:Reduction in Total Costof Poor QualityImprovedCorrective Action Requests (CAR)/Supplier Corrective Action Requests (SCAR)closure ratesLowerNon-Conforming Materialand ScrapCostsDecreasedReturn Merchandise Authorization (RMA)Return Rateand CostsReducedWarranty CostsMaintained ISO Certification with Zero Major FindingsFaster Customer Complaint Resolution TimesExecution of Annual Continuous Improvement ProjectsIncreased Employee Engagement in Quality InitiativesResponsibilities:Responsibilities include but are not limited to:Quality Systems and Continuous ImprovementDevelop and implement quality systems to achieve organizational objectivesand continuous improvement.Investigate quality issues, recommend solutions, and drive corrective actions.Introduce Statistical Process Control (SPC) and Six Sigma tools to drive process improvements and root cause analysis.Manage internal audits of quality systems, manufacturing processes, and ERP procedures, ensuring continuous improvement initiatives.Customer and Supplier QualityMonitor and report customer complaint trends across multiple sources, including Technical Service calls.]Address product complaints, resolve customer issues, and ensure corrective actions are implemented.Act as a liaison with customers and suppliers to maintain quality standards and address quality-related concerns.Report on supplier management program results andparticipatein vendor selection processes.Regulatory and ComplianceChair and coordinate regulatory audit activities and ensure compliance with standards.Serve as a liaison with third-party inspection agencies and manage annual audits and certifications.]Maintain ISO certification and manage the Non-Conformance Reportingand Return Goods systems.Reporting and CommunicationPrepare and present technical reports on quality cases tosenior management and customers.Report on quality-related KPIs, including cost ofpoor quality, customer complaint resolution, and audit results.Communicate audit findings and continuousimprovementprogress to stakeholders.Oversee the TCR Quality Assurance budget and report oncostofpoor qualityand financial impacts.Conduct Management Review activities and lead employee engagement in quality initiatives.People Management Manage daily activities of staff, fostering efficiencies and driving objectives.Evaluates team members to identify strengths and opportunities for improvement; collaborate on development actions and ensure resources necessary to complete actions.Cascades relevant and appropriate information about the company and department effectively and in a timely mannerCoaches and mentors for skill and knowledge developmentExecutes necessary responsibilities of team during absences or alternate engagementEnsures team adheres to company policies, practices, and department standardsAssigns actions and ensure completionReviews work quality and provides feedback and guidance to teamQualificationsRequired:Bachelor’s degreeinEngineeringor Management;Master’s degree in Business Administrationpreferred7+yearsofmanagementor leadershipexperiencewithin quality assurance15+ yearsofqualityexperiencein a manufacturing environmentCertified Quality Manager/Organizational Excellence (CQM/OE)Six Sigma Black BeltStrong knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Project) and Statistical Software tools such as Minitab or SigmazoneStrong knowledge of ISO 9001 standardsProblem solving skills to drive to root cause and corrective actions that are sustainableProven expertise in leading continuous improvement initiatives and driving sustainable corrective actions.Strong leadership and management skills with the ability to work effectively with cross-functional teams.Excellent problem-solving, communication, and interpersonal skills.Travelmayberequiredtoother facilities,conferences, customer / rep sites, etc.Work EnvironmentThis position works primarily in an office environment using computers and technology. Verbal and auditory capability arerequired. Occasional exposure in productionplantwhere large equipment and noise are prevalent. Safety gear isrequiredin these areas.This positionreportsintothe site every day and may be able to work from home on anadhocbasis.This position has no direct reports.BenefitsWith nearly 1,000 people working at Taco worldwide, each with their own story, you will discover a sense of community and diverse, intelligent colleagues who help us innovate, create and explore.Taco employees benefit from a company that:Provides competitive salaries and benefitsOffers tuition reimbursement, career development, and on-site training programs in our learning centerBelieves in sharing profits with its employeesIs mindful about family, health and well-beingFosters conditions that allow people and communities to reach their full potentialEmbraces and celebrates diversityTacoComfortSolutions
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