We are hiring a Security Systems Technician to support the setup, configuration, testing, and troubleshooting of camera, access control, and fire alarm systems.This role is best suited for someone with hands-on low-voltage security experience who is comfortable working with cameras, access control equipment, basic networking, and system troubleshooting.The main systems we are focused on are Ubiquiti UniFi cameras, UniFi Access, and Potter fire alarm systems. Experience with other security, camera, intercom, or access control platforms is helpful but not required.This is not a general desktop IT support role. It is focused on security systems, low-voltage equipment, and technical support for field installations.Key ResponsibilitiesConfigure and troubleshoot Ubiquiti UniFi cameras and UniFi Access systemsSupport setup and coordination for Potter fire alarm systems or similar commercial fire alarm platformsAssist with camera, access control, and fire alarm system preparation before final installationAssign IP addresses and adjust basic network settings for connected devicesTest camera feeds, card readers, door access, fire system connectivity, and related equipmentTroubleshoot device communication issues, system setup problems, and basic network conflictsSupport field technicians remotely during installation, testing, and service callsCoordinate with project managers and field teams through WhatsApp or similar toolsDocument system settings, testing results, and completed workProvide occasional urgent support when neededRequirementsHands-on experience with low-voltage security, camera, access control, or fire alarm systemsExperience configuring or troubleshooting Ubiquiti UniFi cameras or UniFi AccessExperience with Potter fire alarm systems or another commercial fire alarm platform is strongly preferredBasic understanding of IP networking, including IP addresses, gateways, and device connectivityAbility to troubleshoot cameras, access control devices, fire alarm equipment, or similar connected systemsStrong attention to detail and ability to follow technical instructionsClear communication skillsAbility to work independently and support field teams remotelyAvailability during U.S. business hoursPreferred ExperienceExperience with any of the following is a plus, but not required:Digital Watchdog camera systemsPaxton access controlAkuvox intercomsHikvision cameras or NVRsOther camera, access control, intercom, or fire alarm systemsRemote troubleshooting or pre-installation system testingWorking with a security company, low-voltage contractor, fire alarm company, or systems integratorPosition DetailsFull-time, Remote, U.S. business hoursOccasional availability for urgent technical issues
8 days ago