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Responsibilities
Warehance is looking for a Customer Success & Support Specialist who is detail-oriented, technically capable, curious, and great with people.Warehance is a warehouse management system that helps businesses manage orders, inventory, shipping, and fulfillment, making e-commerce and retail distribution faster and more efficient.This is a problem-solving role. Youâll work directly with customers to understand what theyâre trying to accomplish, investigate issues, answer technical and operational questions, and communicate solutions clearly.We care about the quality of the answer, not just how quickly a ticket gets closed.What Youâll DoSolve technical, operational, and business problems for customersInvestigate issues and identify the real root causeExplain technical information clearly and confidentlyLearn how our customers operate and help them use Warehance effectivelyWork with product and engineering when deeper investigation is neededOwn customer problems through resolutionWhat Weâre Looking ForYouâre detail-oriented and analytical, but also social and comfortable working directly with customers. You enjoy figuring things out, asking good questions, and taking ownership of problems.You also need to be willing and excited to learn. Warehousing, shipping, e-commerce, and software can get complex, and we donât expect you to know everything on day one. We do expect you to continuously learn, ask questions, and get better.Our values matter in how we work:IntegrityBe honest, accurate, and accountable.Craft / ExcellenceTake pride in your work. Care about the details and the quality of every answer.PassionBring energy and care to the work. Take customer problems seriously and want to solve them well.CuriosityAsk questions, dig deeper, and understand how things actually work.GenerosityBe helpful with your time, knowledge, and attention. Treat customers and teammates with respect and patience.You donât need to know everything on day one. You do need to be willing to learn, care about finding the right answer, and communicate it well.
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