AWS Connect & IVR Engineer with AWS Bedrock/GenAI Experience

DiligentTec

Emma

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Full-time

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Remote (anywhere)

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2 days ago

We are looking for an experienced AWS Connect & Bedrock Engineer with strong hands-on experience in Amazon Connect, IVR, intelligent call routing, and AWS Bedrock/GenAI.Must-Have Skills:Amazon Connect / Contact CenterIVR & Contact FlowsIntelligent Call RoutingAWS Bedrock & Generative AILLM-based applications & Intent ClassificationAWS Lambda, API Gateway, DynamoDB, S3, EventBridge & CloudWatchPython / Java / JavaScript / Node.jsREST APIs & AWS integrationsProduction troubleshooting & supportPreferred:Amazon Lex, Contact Lens, Transcribe & PollyBedrock Knowledge Bases / AgentsRAG & Prompt EngineeringTerraform / CloudFormationCI/CDLegacy IVR modernizationIdeal Candidate: Strong Amazon Connect/contact-center experience combined with AWS Bedrock/GenAI expertise.Travel: Occasional travel required

Proficient

API Gateway

AWS Lambda

Amazon Bedrock

Amazon Connect

Amazon DynamoDB

Amazon EventBridge

Amazon Simple Storage Service (Amazon S3)

CloudWatch

Interactive voice response (IVR)

Java

Node.js

Production support

REST API

No experience, but interested

CI/CD

CloudFormation

Prompt engineering

Retrieval-augmented generation (RAG)

Terraform

User since: Sep 2026

Reputation:

Domain created: Jun 2022

diligenttec.com/

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AWS Connect & IVR Engineer with AWS Bedrock/GenAI Experience

Emma

Responsibilities

Skills wanted:

Language(s) required:

Prathyusha Pastham

Prathyusha Pastham

diligenttec.com/

Admin access needed