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Responsibilities
We are hiring a Bilingual English/Spanish Appointment Setter & Patient Coordinator for Lumina Aesthetics Med Spa, a U.S.-based medical aesthetics practice in New Jersey.
This is a long-term, 100% remote, sales-oriented position for candidates in Latin America.
The employee will communicate with prospective and existing patients by phone and text, make outbound calls, promptly follow up with leads, answer routine questions about our services and promotions using approved information, and convert interested leads into appointments. They must learn our services well enough to answer basic questions while knowing when to refer patients to our professional providers for a consultation rather than giving medical advice.
The position requires strong phone sales, customer service, communication, follow-up, and organizational skills in both English and Spanish.
Schedule: Monday–Saturday, 7 working hours/day, 42 hours/week, Sunday off. Must be available during assigned U.S. Eastern Time (New Jersey) working hours.
Attendance is extremely important. Frequent absences, lateness, and early sign-outs are not acceptable.
Technical requirements: reliable computer, stable high-speed internet, headset/microphone, quiet workspace, strong Google Sheets and Google Docs skills, and ability to work with multiple online systems. The employee must remain connected to our designated Zoom work session with their work screen shared during scheduled working hours as required. Applicants unable or unwilling to meet the screen-sharing requirement should not apply.
We use Vagaro for patient scheduling and appointment management. Previous Vagaro experience is a plus.
Compensation: Training rate is $4 USD/hour. After training, high-performing team members may qualify for performance-based hourly increases: 20+ completed paid appointments/month = $5/hour; 35+ = $6/hour; 50+ = $7/hour; 80+ = $8/hour. A completed paid appointment counts only when the customer attends and completes a paid treatment/service. Cancellations and no-shows do not count. Rate advancement also considers attendance, punctuality, communication, work quality, proper follow-up, CRM accuracy, and compliance with company procedures.
Preferred experience: appointment setting, outbound sales, telemarketing, call center, customer service, U.S. customers, healthcare, medical aesthetics, beauty/wellness, or Vagaro.
Shortlisted applicants may be required to complete an English and Spanish speaking assessment, mock customer call, Google Sheets/Docs skills assessment, and computer/internet readiness check.
Proficient level required. Minimum 2 years of experience in appointment setting, outbound sales, telemarketing, call center, or customer service preferred. Candidates must have strong professional English and Spanish communication skills, be confident making outbound calls, and be comfortable handling sales conversations and customer follow-up. Strong proficiency with Google Sheets and Google Docs is required. Experience with Vagaro, CRM systems, U.S. customers, healthcare, or medical aesthetics is a plus.
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