Insurance Operations Associate at Berry Street | Torre
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Insurance Operations Associate

You'll modernize healthcare operations, leveraging AI to transform nutrition therapy and patient outcomes.
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Full-time

Legal agreement: Employment

Compensation
USD16 - 20/hour
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Remote (for United States residents)
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Emma of Torre.ai
10 days ago

Requirements and responsibilities


Berry Street is on a mission to transform how Americans eat through nutrition therapy. Berry Street’s platform connects individuals needing evidence-based nutrition care with an expansive network of Registered Dietitians and AI-powered tools. From weight management, diabetes, and heart health to kidney disease, maternal health, and 25+ other conditions, Berry Street’s clinical team delivers personalized nutrition interventions tailored to each patient's unique physiological and psychological needs, improving outcomes and reducing total cost of care. Berry Street works with some of the largest health plans, as well as leading health systems and innovative care management companies to serve diverse populations across all 50 states.Since launching in January 2023, Berry Street has grown to over 1,500 providers and served tens of thousands of patients nationwide. We’re a Series B company backed by leadin investors including Northzone, Sofina, and FJ Labs, and notable angels including the founders of Revolut, Spring Health and Grow Therapy.About the RoleWe're looking for a scrappy, curious, and AI-forward Insurance Operations Associate to join our Revenue Cycle Management team. This isn't a "process tickets and go home" job—we want someone who looks at a broken workflow and immediately starts sketching a fix, who's already experimenting with AI tools on their own time, and who gets genuinely excited about the idea of modernizing a healthcare system that's long overdue for disruption.You'll be on the front lines of our insurance operations—resolving claims issues, identifying patterns, and working closely with our RCM lead to build smarter, faster processes. You'll have real ownership from day one.ResponsibilitiesWork claims denials, rejections, and billing exceptions end-to-end—researching root causes and driving resolution, not just routing ticketsIdentify recurring patterns and proactively surface process improvements or automation opportunitiesLeverage AI tools to eliminate repetitive manual tasksHelp build and refine internal SOPs and payer-specific playbooksMonitor claims pipeline health and flag anomalies before they become revenue leakageCoordinate with providers on missing documentation, credentialing gaps, or coding questionsCommunicate with vendors to continuously improve our tools, and help to evolve their setup on an ongoing basisEscalate complex payer issues and help execute special initiatives to improve our overall revenue operationRequirementsRecent college graduate or 1–2 years of experience in healthcare billing, RCM, insurance operations, or a fast-paced ops roleGenuine curiosity about AI—you've used Claude or similar tools to actually solve problems, not just play aroundComfort with ambiguity and a bias toward action; you don't wait to be told exactly how to do somethingStrong attention to detail, especially with numbers, claim data, and payer rulesExcellent written communication—you can write a clear, firm appeal letter and a concise Slack message with equal easeTech-forward: you pick up new tools fast and actively look for ways to automate the annoying stuffAble to work East Coast hours (9am–6pm ET)Bonus: experience with medical billing software, clearinghouses (e.g. Office Ally, Availity), or CPT/ICD-10 codingBenefitsOpportunity to work at a mission-driven health tech startup.Exposure to modern AI tools and platform operations.Supportive, collaborative team culture.Comprehensive health insurance plans, including dental and visionCitibike membership 🚲Unlimited dietitian care 🍓Continuous learning opportunitiesCompensation: Hourly ($16-$20/hour)The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work
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