Company DescriptionThis role is for you if you are fluent in Portuguese and English; enjoy connecting with and assisting others; you are energized by the opportunity to turn someone’s day around; are patient and empathetic, engaging and upbeat; are an outstanding team player who rises to a challenge, displays resourcefulness, adaptability, and flexibility; and are comfortable working in a fast-paced environment.What we offer:Paid training, generous PTO, and 401kMonthly recognition and incentive programsMedical, dental, and vision benefits, EAP, health and wellness programs, and moreA strong promote-from-within policy that rewards you for your talent and dedication - 80% of our frontline leaders have been promoted from withinJob DescriptionRespond to customer inquiries via phone and email, in a professional and timely manner.Assist users with account management, contest participation, and technical troubleshooting.Provide clear and accurate explanations of fantasy sports rules, scoring systems, and gameplay mechanics.Resolve customer issues such as login problems, transaction disputes, or lineup errors with empathy and efficiency.Escalate complex or unresolved issues to the appropriate department or supervisor when necessary.Maintain up-to-date knowledge of current sports seasons, fantasy contests, and promotional offerings.Accurately document customer interactions and resolutions in the CRM system.Adhere to call center performance metrics, including handle time, quality assurance standards, and customer satisfaction goals.Contribute to team success by sharing insights, identifying process improvements, and supporting peers.QualificationsHigh school diploma or equivalentMust be Bilingual in Portuguese & EnglishAbility to type 35+ words per minuteMinimum of one year of customer service experienceStrong written communication skillsAdditional InformationWe will supply equipment, but to work from home, you must have:Excellent Internet connectivity:Internet access speeds of at least 5 Mbps upload and 30 Mbps download – the faster the better!In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. (wireless and/or satellite Internet Service Providers are not compatible with our systems)A quiet and distraction-free, secure place to work.This role is US based. You must live and work in the US at all times during employment.
about 15 hours ago