We are looking for an experienced Workday L2 / Tier 2 Support Consultant to join a post-go-live support team.Key RequirementsStrong, proven Workday Support experiencePrevious experience in L2 / Tier 2 Workday ticketing supportExperience working within an established L1 → L2 → L3 support modelStrong troubleshooting and problem-solving skillsExperience supporting Core HCM, Talent, Performance, Absence, Recruiting & CompensationExcellent written and verbal communication skillsAbility to investigate, document and resolve escalated ticketsComfortable following defined escalation routes and respecting L3 boundariesProfessional and diplomatic communication with end users and stakeholdersExperience with ServiceNow or similar ticketing platforms is a plusMultinational support experience is preferredCandidate AvailabilityCandidates must be available for discussions/interviews on Monday and Tuesday between 1:00 PM and 7:00 PM IST.This is a support and ticket-resolution role, not a Workday configuration/re-design role. The ideal consultant will be comfortable working within the client's existing support model, using the ticketing process as the primary communication channel and escalating appropriately to L3 when required.

Workday Tier 2 Support Consultant

Emma

Responsibilities

Skills wanted:

Language(s) required:

Sandhya Khange

Sandhya Khange

About Anshata IT Solutions:

www.anshataitsolutions.com/

Admin access needed