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About MazeMaze is the user research platform that helps companies build the right products faster by making user insights available at the speed of product development.In most companies, research demand far exceeds supply. Time, cost, and lack of access to expertise hold teams back. In today’s AI-powered world, anyone can build a product fast. The real challenge? Deeply understanding user needs and building the right product. That’s where Maze comes in.We believe companies shouldn’t have to choose between building fast and building right. Maze makes research accessible, intuitive, and fast so product teams can put user insights at the center of every decision.Our platform enables researchers, designers, and product managers to quickly recruit participants, run studies autonomously, and surface insights that actually drive product decisions. Our AI capabilities automate the busywork and add depth and direction to the insights themselves.That’s why Maze was recently named the #1 user research platform in UX Tools’ Design Tools Survey—and why we’re scaling fast across industries like B2B SaaS, e-Commerce, Financial Services, Retail, and Automotive, supporting world class customers such as Uber, Amazon, Atlassian, Anthropic & more.Maze is a Series B company backed by top-tier investors (Felicis, Emergence & Amplify). We operate a global remote workforce driven by our core values.About the RoleWe’re looking for a People Operations Generalist to join our team on a part-time contractual basis to support us during EMEA hours.You will report into the People Operations & Total Rewards Manager. This role is ideal for someone early/mid-career who is excited to own core people processes while helping scale global people operations, compensation, and benefits.You’ll play a key role in delivering a high quality employee experience, supporting managers, and ensuring our programs are competitive, compliant, and aligned with our company values.What You'll DoPeople OperationsOwn and improve core People Ops processes across the employee lifecycle (onboarding, offboarding, role changes, etc.)Act as a first point of contact for employee and manager questions, providing thoughtful and timely supportMaintain and improve HRIS data integrity and workflows (Rippling)Partner with managers to support performance cycles and engagement programsHelp build scalable processes as the company grows globallyOwn access management across People systems and company tools, ensuring strong data control, security, and audit readinessIdentify opportunities to leverage AI and automation to improve People Operations processes, reduce manual work, and enhance the employee experienceCompensation & BenefitsSupport compensation cycles (benchmarking, salary reviews, promotions, and adjustments)Help maintain and evolve compensation frameworks and job architectureAdminister and improve global benefits programs (e.g. health, leave, wellness, and new offerings)Partner with external vendors and brokers to help manage renewals and implementationEnsure compliance with local regulations across different countriesGlobal & Operational Support Assist with international employment setup and ongoing operations (e.g. EORs, payroll coordination, documentation)Support policy creation and updatesHelp manage audits, reporting, and documentation across regionsProjects & ScalingContribute to key People initiatives (e.g. manager training, performance improvements, new benefits rollouts)Identify inefficiencies and proactively suggest improvementsHelp build documentation and internal resources for managers and employeesTalent Acquisition CoordinationCoordinate interview scheduling across multiple time zonesManage candidate experience, ensuring timely updates and follow upsSupport job posting setup and updates across the careers site and external job boardsSupport pre-boarding and onboarding processesWhat We’re Looking For2-4 years of experience in People Operations, HR, or Total RewardsProven ability to manage and maintain high-quality, reliable people data across systems and processesComfortable working in a fast-paced, scaling environment (ideally startup or tech)Ability to handle sensitive information with discretionDemonstrated curiosity about emerging technologies, including AI, and a willingness to incorporate them into daily workStrong communication skills and a service-oriented mindsetComfort working cross-functionally with Finance, Legal, and leadership teamsNice to HaveExperience with Rippling, especially optimizing workflows, automations, and system integrations to improve efficiency and data accuracyExperience owning and optimizing Notion as a source of truth, including building structured, scalable documentation systemsHands-on experience supporting People Operations and/or payroll in one or more of the following countries: Spain, UK, Netherlands, France, Ireland, Portugal, or CanadaExperience building or documenting scalable People processes in a growing companyExperience implementing or managing AI-enabled workflows within HR, People Operations, payroll, knowledge management, or internal operationsFamiliarity with EOR providers (Oyster) and international employment modelsExperience working in a fully remote, globally distributed companyExposure to compensation benchmarking toolsExperience supporting or improving performance review cycles and manager enablementExperience with equity management, including administering equity programs, supporting grants, and partnering with finance/legal teamsRelevant HR or payroll certifications (e.g. CIPD, PHR/SPHR, CPP, or local equivalents)Why this role is excitingYou’ll join a high impact, collaborative People team shaping how we scale People Operations and Total Rewards globally at MazeYou’ll gain exposure to both operational execution and strategic decision-makingYou’ll help shape how we scale People practices globallyInclusivity and PayAt Maze, we are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged.Maze values transparency and it enables us to approach compensation equitably across the world. We are informed by data and regularly check our salary ranges (either United States or Rest of World) against other venture backed companies. Additionally, we are proud of our holistic and generous benefits offerings, included in every compensation package.Your salary is dependent upon many factors, including years of experience, expertise, etc. During your first interview, you can expect to have an open conversation with your recruiter regarding your compensation expectations.Why Maze is uniqueEarly-stage startup: You will join an early-stage startup with less than 150 team members. This means you'll have the unique opportunity to directly impact success and help shape the future of Maze.Market disruption: We believe that the way companies build products is fundamentally broken and the user research market is ripe for disruption. For too long, companies have been forced to choose between rapid development without user insights or investing months into research before bringing products to market. But there's finally a groundswell building around a path forward that eliminates this compromise - and Maze is leading the charge.Product-market Fit: Maze is used by 100,000+ brands across 4,000 companies, from SMB to enterprises, and in the last fiscal year, we saw 6.5M questions answered, supporting 25K decisionsBenefitsHealth insurance with international coverage, vision, and dental: 100% of the team member premium paidFree access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resourcesLife and Disability Insurance, 100% of the team member premium paidFlexible time offMeaningful equityCompany retreats, fully paid for by MazeNew MacBook (laptop), paid for by MazePaid Family leave: 16 weeks for birth or adoptive parents$500/month to be used for dependent health insurance coverage$1,500 remote work setup fund to ensure you can set up a productive work spaceFlexible work schedule where you manage your own working hoursMonthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and moreVirtual social engagements randomly throughout the yearSWAG, we have some really cool swagOpen, transparent culture that includes virtual: coffee chats, bi-weekly all-hands meetings, and more
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