Sales & Operations Lead at Car Lift Supply

Role Overview: - This role combines inbound sales, customer communication, quote preparation, follow-up, and vendor coordination. - You will be responsible for helping customers choose the right equipment, answering questions, preparing quotes, following up with leads, and assisting with order-related communication from first contact through post-sale support. - This is not a basic customer service role. - We are looking for someone smart, responsible, proactive, and capable of learning technical products. - The right person should be comfortable speaking with U.S. customers by phone, handling high-ticket inquiries, and operating independently within structured processes. Responsibilities: - Answer and manage inbound and outbound calls. - Respond to emails, chats, and SMS inquiries. - Help customers choose the right car lift or shop equipment for their needs. - Learn product specifications, shipping requirements, installation considerations, vendor policies, and common customer questions. - Create and send detailed quotes using internal systems. - Follow up consistently on open leads. - Assist customers with placing, updating, or modifying orders. - Coordinate with vendors for stock checks, order updates, freight details, cancellations, and issue resolution. - Track leads, quotes, customer conversations, and order details accurately. - Assist with post-sale support when needed. - Document common product questions, objections, and process notes as the company grows. - Escalate complex situations internally when needed. - Maintain accurate records in CRM systems and internal trackers.

Sales & Operations Lead

Emma

Responsibilities

Skills wanted:

Language(s) required:

Roberto Negrete Verified

Roberto Negrete Verified

About Car Lift Supply:

mission:

carliftsupply.com

Admin access needed