Microsoft 365 Administrator at Profile 29 | Torre
Microsoft 365 Administrator
trending_up Invest in Torre
Profile 29

Microsoft 365 Administrator

Profile 29
Posted by
Neil Rimmer
Emma
Emma
Emma highlights
This highlight was written by Emma’s AI. Ask Emma to edit it.
Full-time

Legal agreement: Employment

Compensation
GBP40k - 45k/year
~USD52.9k - 59.5k/year
Non-negotiable
location_on
Loughton IG10 3TQ, UK
Posted 2 months ago

Responsibilities

User Support & Service Desk: - Responsible for the day-to-day delivery of 1st line through to 3rd line support to the organization. - Act as one of the first points of contact on the IT Service Desk. - Provide IT support and preventative maintenance for all end-user hardware and software. - Update Service Desk calls with progress notes, detailing progress on tasks for both end users and other team members. - Communicate with all relevant parties affected by any task in a timely, professional manner. - Ensure that IT issues and faults reported to the IT team are resolved in the shortest possible time, meeting department SLA targets, and minimizing disruption to systems and users critical to business operations. Identity & Account Management: - Create, modify, and disable user accounts in a hybrid AD and Azure Active Directory (Entra ID) environment following IT lifecycle processes. - Manage Microsoft 365 license assignments and group memberships. - Support onboarding and offboarding workflows, coordinating with HR to ensure timely access provisioning and deprovisioning. - Assist with multi-factor authentication (MFA) enrollment and account recovery. Infrastructure & Systems: - Ensure IT systems are running efficiently. - Perform regular health checks and assessments to check hardware and software status. - Ensure labeling of equipment and cables is up to date. - Resolve complex hardware and software problems including printing issues. - Utilize experience in MS Azure PAS and SAS and virtual server environments. - Perform installations, configurations, and setup of servers, workstations, and mobile devices using MS Intune. - Take a proactive approach through monitoring the performance of systems. - Make regular routine inspections of installed equipment. - Take corrective avoidance actions to prevent wider problems. - Assist the Cyber security team with security policies and processes. Documentation & Process: - Maintain accurate IT asset records. - Contribute to the internal IT knowledge base. - Document support procedures, common fixes, and configuration guides. - Assist with IT project tasks as directed by the Head of IT. - Assist with vendor selection on new products and services relating to IT systems and services. - Participate in the out-of-hours remote support rota at weekends and bank holidays.
This job post is closed.