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The security and detection business creates solutions that are used in non-laboratory environments such as airports, border protection, fire service or police & military environments. You want to learn more? Then check out our Liquid Explosive Detectors, Bottle Liquid Scanners | Agilent.Overview of the RoleWe are seeking a dedicated Field Service Engineer to be responsible for supporting our security and detection customers through on-site activities such as installation, implementation, maintenance, and repair of systems. This may include hardware, software, and networking products as well as operating systems.You will spend 4-5 days per week in the field visiting customers. As this role will cover our aviation and airport customers, this position is preferably based in San Francisco, CA, but will consider candidates in the Los Angeles area within 30 miles of LAX.Key Responsibilities: Diagnose and resolve product performance problemsEnsure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performanceProactively respond to potential equipment or software issues to prevent unplanned interruption of customers' businessDeliver (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications softwareServe as an internal resource on technical issues and manage product escalationsCollaborate with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customersMay deliver internal technical training and maintenance seminars and workshops for field engineers or customersMay calibrate equipment on-site for large volume customersQualificationsBachelor's or Master's Degree in physical science or engineering or similar/ equivalent experience4+ years experience in a similar role, as a service technician, process engineer or in a customer-facing field positionMust be able to obtain and hold security clearance to gain access to customer sitesMust have a valid passport to gain access to government sitesValid US driver’s licenseMust be able to travel up to 75% overnightSpectroscopy experience highly desirableApart from these more technical skills, we are also looking for:a strong drive to learn and expand your skills, enjoy working remotely, whilst engaging and visiting customers on-site,excellent written and verbal communication skills, and the ability to coordinate and prioritize efficiently.Strong attention to detail and processes, ensuring compliance with Agilent's Quality standards, ability to handle customer expectations, and balance customer requirements with business needs.This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least August 6, 2026 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.The full-time equivalent pay range for this position is $46.13 - $72.08/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsTravel Required: 75% of the TimeShift: DayDuration: No End DateJob Function: Services & SupportAbout AgilentAs a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation. We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at Agilent.com.
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