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Responsibilities
We're looking for a Senior Atlassian Administrator to join our Enterprise Tools team. This role owns Jira and Statuspage today, with the Atlassian platform growing as 1Password does. You'll be responsible for the architecture, configuration, workflows, governance, and day-to-day health of these tools across 1Password's engineering and business orgs. You bring an AI builder mentality to the work, using the right tools to help you move faster, solve problems earlier, and build things that last.This is the kind of role where you're not just maintaining a system. You're shaping how people at 1Password work every day.What we're looking for:6+ years of hands-on Jira administration experience in a large-scale enterprise environment.Deep experience managing Atlassian Cloud Enterprise ecosystem, including an understanding of cloud architecture, product organizations and sandbox environments.Deep expertise in Jira configuration: workflows, issue type schemes, permission schemes, notification schemes, custom fields, screens, and components.Proven experience designing and governing Jira at scale, building standards for how teams use the platform.Strong Jira Automation skills. You can build complex automation rules, maintain them, and explain the trade-offs.Solid understanding of Jira REST API’s, webhooks, and basic scripting (e.g., python, javascript, groovy) for advanced integrations.Experience with Statuspage administration. Confluence and Jira Service Management experience is a plus.Excellent communication skills. You can explain a workflow decision to an engineering lead and a permissions change to a legal team, without using different brains for each.Experience aligning Atlassian configuration with corporate compliance and audit standards.Experience with vetting, implementing, and governing third-party marketplace apps (e.g., Scriptrunner, structure tools, advanced reporting)Familiarity with IT Service Management (ITSM) principles.A bias toward simplicity and sustainability. You build configurations that teammates can understand, maintain, and hand off.A profound respect for security and privacy. You think about access controls before someone asks you to.What you can expect:Champion the strategy for clean data architecture and own the architecture, configuration, and governance of 1Password's Atlassian platform, starting with Jira and Statuspage.Participate in the company's Jira Council, a cross-functional governance group that keeps the platform aligned with organizational needs. You'll triage requests, assemble the right stakeholders, and drive decisions that balance platform integrity with how the business is evolving.Partner with engineering, product, IT, and security teams to understand how they work and build Atlassian platform solutions that fit the way people operate.Design and enforce Atlassian platform governance standards: project creation policies, workflow standards, naming conventions, field usage, and permission models.Build and maintain Jira automations to reduce manual work and improve data quality across the platform.Lead Atlassian tool onboarding for new teams and programs. Create training materials, run enablement sessions, and be the subject matter expert people trust to point them in the right direction.Own the Atlassian vendor relationship and help shape the platform roadmap as the suite expands.Identify technical debt, configuration drift, and process gaps. Build a backlog, prioritize it, and work through it.Partner with others in IT on integrations between Atlassian tools and other enterprise systems (e.g., Slack, Identity Providers, CI/CD pipelines, or CRM tools).Evaluate, manage, and audit third-party apps and plugins to ensure platform stability, performance, and security compliance.Document configurations, workflows, and decisions so the platform is maintainable by the broader team.Keep security and privacy front of mind across every configuration decision you make.USA-based roles only: The annual base salary for this role is between $123,000 USD and $172,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.Canada-based roles only: The annual base salary for this role is between $117,000 CAD and $164,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.This posting is for an existing vacancy.What we offerWe believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:Health and wellbeing Maternity and parental leave top-up programs Competitive health benefits Generous PTO policy Growth and future RSU program for most employees Retirement matching program Free 1Password accountCommunity Paid volunteer days Peer-to-peer recognition through Bonusly Remote-first work environmentOur approach to remote workWe believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events.
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