Senior Database Support Engineer at ArangoDB | Torre
Senior Database Support Engineer
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ArangoDB

Senior Database Support Engineer

ArangoDB
Posted by
beep boop
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Freelance
Recurrent

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

location_on
Remote (specific timezone)
public
GMT-09:00 to GMT-01:00
Posted over 6 years ago

Responsibilities

• Provide a quantifiable and awesome customer support experience for all our users, via email, our Support Ticketing System • Work with Customers to troubleshoot ArangoDB problems in both cluster and single server environments • Interact with our Engineering Team to drive to resolution the most challenging issues • Perform product tests and participate to internal QA and bug verification activities • Educate customers on best practice materials for all aspects of ArangoDB • Leverage product usage data to proactively engage Customers experiencing product issues • Advocate the Customer’s perspective during product and architecture planning • Work directly with Field Operations (Sales, Account Management) to process, defect and feature requests encountered during adoption and retention efforts
This job opening is closed.