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The OpportunityOtis is a global leader with a multi-billion-dollar installed base and a highly localized commercial execution model across Service, Modernization, and New Equipment. We are modernizing how our sales teams engage customers and drive growth through advanced digital tools.We are seeking a Senior Director, Global Sales Technology & Enablement, to lead the evolution of our sales technology ecosystem and seller experience.This is a high-impact, enterprise role accountable for ensuring that sales tools are not just deployed—but fully adopted, embedded, and deliver measurable productivity and commercial outcomes at scale.This role sits at the intersection of Global and Regional Sales and Digital Technology, with a primary mandate to define, deliver, and drive adoption of modern sales technology. The focus is on creating a seamless, intuitive seller experience through an optimized tech solutions —enabling sellers to work smarter, leverage data effectively, and spend more time engaging customers and winning business.Why This Role Matters NowCritical role in accelerating sales technology innovation and digital tool adoption globallyHigh visibility across regions and close partnership with Digital TechnologyOpportunity to shape and modernize the global sales tech solutions and seller experienceDirect impact on tool utilization, data quality, and seller productivity through technology enablementKey enabler of scalable, user-centric platforms and consistent tool adoption across regions24–36 Month MandateDrive step-change improvement in sales productivity through technology adoption and workflow simplificationEstablish a globally consistent sales tools strategy and governance modelAchieve high adoption and effective usage of core platforms (e.g., CRM, quoting, pipeline tools)Reduce non-selling time and administrative burden across sales rolesBuild a scalable enablement model embedded into onboarding, coaching, and executionDeliver measurable improvements in pipeline quality, cycle time, and seller experienceKey ResponsibilitiesLead Global Sales Technology StrategyDefine and execute a global vision and roadmap for sales technology enablementTranslate business priorities into clear, actionable requirements for tools and platformsDefine role-based standards (“what good looks like”) for sellers, managers, and sales opsEnsure tools simplify and reinforce sales processes, embedding into real customer workflowsDrive Adoption, Change & Value RealizationLead enterprise-wide efforts to drive sustained adoption and effective usageEmbed tools into training, onboarding, coaching, and readiness programsIdentify adoption gaps and friction points; lead targeted improvementsDefine and track value realization metrics (productivity, pipeline quality, seller experience)Own Governance & Product ManagementEstablish and lead end-to-end business governance of sales toolsDefine global standards, guardrails, and prioritization frameworks with regional flexibilityManage a structured global backlog in partnership with Digital/IT and regional stakeholdersDrive simplification and standardization, reducing fragmentation and manual workaroundsPartner Across a Matrix OrganizationServe as the primary business partner to Digital Technology for sales toolsAlign closely with Sales Leaders, Pricing, Finance, and Sales OpsRepresent the voice of the seller, ensuring tools enable real-world selling and deal executionInfluence stakeholders across regions to drive alignment and adoption without direct authorityDeliver Performance & Continuous ImprovementDefine and track KPIs including adoption, usage quality, cycle time, data quality, and seller satisfactionLeverage analytics and insights to continuously optimize tools and processesDemonstrate measurable business impact to senior leadershipLead continuous improvement to move from tool deployment → consistent value delivery at scaleSuccess MeasuresReduced time-to-productivity for new hires and role transitionsIncreased adoption and effective usage of global sales platforms (e.g., CRM)Measurable reduction in non-selling time (administration, manual processes, pricing clarification)Improved pipeline quality, deal velocity, and execution consistencyHigher seller satisfaction and overall tool experienceIdeal Candidate ProfileExperience10–12+ years in sales, commercial excellence, sales operations, or sales technology rolesExperience in global, matrixed organizations with strong regional ownershipProven track record of driving digital adoption and commercial transformationExperience working closely with Digital technology on enterprise platforms (e.g., CRM, CPQ)CapabilitiesStrong understanding of sales processes & technology, and commercial executionDeep experience in tool adoption, and enablementData-driven mindset with ability to translate insights into actionAbility to influence senior stakeholders and drive alignment globallyStrong balance of strategy, execution, and operator mindsetOrganizational ScopeDirect leadership of sales technology and enablement resourcesGlobal responsibility across Americas, EMEA, and APAC/ChinaHigh visibility with Growth Leadership TeamImpactThis role is central to ensure that sales technology translates into real commercial impact. By simplifying the seller experience and embedding tools into daily execution, the Senior Director will enable Otis to unlock productivity, improve customer engagement, and accelerate growth globally.The salary range for this role is$200,000-$240,000. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.About UsWe go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.
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