Inside Sales & Client Care Coordinator (100% Remote)
Compensation: $1,000–$1,500 USD/month (negotiable based on relevant experience and English proficiency)
Permitted Locations: Latin America, South Africa, Egypt, and Jamaica
Employment Type: Full-Time, Remote
Schedule: 40 hours/week, Monday through Friday (synchronized with US time zones)
Positions Available: 5
Target Start Date: Immediately
Position Summary
We are expanding our front-line team with 5 proactive Inside Sales & Client Care Coordinators for a premier US home services company.
This isn't a basic administrative support role—you will be the essential touchpoint for prospective clients reaching out to our brand. Your primary objective will be engaging inbound inquiries, presenting service packages, overcoming client hesitations, and closing new bookings.
In this role, you will handle phone calls, drive lead follow-up campaigns, navigate our dispatch and CRM platforms, and ensure high client retention. We are seeking articulate, self-motivated specialists who thrive in sales environments, master new software rapidly, and aim for sustained career development within a scaling American enterprise.
Key Responsibilities
Inbound Sales & Prospect Engagement
Field incoming phone inquiries warmly and professionally.
Detail service options, rates, and customized packages to interested leads.
Convert prospective clients into confirmed recurring or one-time service appointments.
Execute multi-channel follow-up strategies via call, text, and email.
Handle pricing concerns, answer inquiries, and confidently seal agreements.
Track active leads diligently to prevent lost opportunities.
System Management & Scheduling
Dispatch and coordinate bookings through BookingKoala.
Utilize GoHighLevel (GHL) to execute lead-nurturing pipelines and automated messaging.
Maintain complete accuracy across client profiles, lead stages, and account notes.
Oversee calendar availability to ensure seamless day-to-day scheduling.
Operational Support & Workflow Optimization
Assist with cross-functional back-office assignments as operations evolve.
Resolve scheduling bottlenecks and address client inquiries promptly.
Onboard quickly onto new digital tools and organizational workflows.
Proactively suggest operational enhancements to refine client acquisition.
Qualifications
Geography: Must reside in Latin America, South Africa, Egypt, or Jamaica. (Candidates outside these designated regions will not be considered).
Language Skills: Near-native English fluency (written and spoken) with clear, professional conversational ability suited for US-based clients.
Experience: Background in outbound/inbound sales, account management, or appointment scheduling.
Sales Aptitude: Direct experience presenting costs, handling objections, and closing inquiries.
Technical Proficiency: Comfortable navigating online CRMs, operational software, and digital communication tools.
Remote Setup: High-speed, stable internet connection and a dedicated workspace free of background noise.
Attributes: Self-driven, detail-oriented, with strong time-management skills.
Prior experience using BookingKoala, GoHighLevel, or working with US residential service companies is a strong plus.
Benefits & What We Offer
Competitive compensation of $1,000–$1,500 USD per month.
100% remote work structure with a stable, full-time workload (40 hours/week, Mon–Fri).
Stable, long-term position with clear career progression paths for top-performing team members.
Hands-on professional experience within a high-growth US company structure.
Important Work Requirements
This position demands full focus during your scheduled shift aligned with US working hours. We do not permit dual-employment or freelancing during shift hours. We are building a long-term core team and seek dedicated professionals looking to grow alongside our organization.
Application Process
We are recruiting immediately for these 5 openings.