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Responsibilities
Healthcare documentation is broken. Nestmed is fixing it with an AI platform that gives clinicians their time back.In just one year, we’ve scaled to support tens of thousands of clinicians across more than a million patient visits. We're now the trusted partner for over 60 home health agencies, including 7 of the top 10 enterprises in the US.Nestmed's fastest-growing customers are enterprise multi-state home health and hospice organizations with hundreds of branches, thousands of clinicians, and tight implementation timelines. We're looking for an Implementation Specialist to own these enterprise rollouts end to end: designing the rollout strategy, sequencing branch-by-branch go-lives, and turning time-strapped clinicians across a sprawling org into confident daily users, at scale.This isn't just a training role that happens to touch big accounts. It's ownership of the implementation itself: the plan, the phasing, the executive relationship, and the outcome.What You'll DoEnterprise Rollout StrategyOwn the end-to-end implementation plan for large, multi-branch home health and hospice accounts, from kickoff through full adoption across every branchDesign phased go-live sequencing (by region, branch tier, or clinical service line) that fits the customer's operational reality, not a generic templateBuild and manage the master implementation timeline, coordinating dependencies across IT, clinical leadership, and branch-level operationsAnticipate potential failure points specific to large orgs: competing regional priorities, inconsistent branch-level readiness, leadership turnover mid-rollout and build contingency plans before they become escalationsTraining & Enablement at ScaleLead virtual and on-site training for clinicians and office staff across dozens to hundreds of branchesDesign and run train-the-trainer programs that let branch-level champions cascade training locallyProvide targeted 1:1 and small-group coaching for slower adopter branchesTravel up to 20% to customer sites for executive check-ins, regional kickoffs, and high-stakes go-livesExecutive & Cross-Functional Relationship ManagementServe as the primary implementation point of contact for customer executive sponsors (VP/Director of Clinical Operations, Regional Directors) throughout the engagementPartner closely with Implementation Leadership on account strategy, executive business reviews, and renewal risk tied to adoptionTrack and report implementation health with rigorProactively identify and escalate at-risk implementations before they threaten a renewal or expansionAdoption & Change ManagementBuild trust with clinicians and branch leadership by deeply understanding their workflow and how it varies branch to branch within the same organizationIdentify systemic adoption barriers (not just individual stragglers) and design interventions that work across a distributed orgMonitor usage data across the account and drive targeted follow-up with low-engagement branches or regionsDeliver post-go-live reinforcement training and manage the long tail of adoption in a large account, which rarely ends at go-liveClinician & Customer AdvocacyShare frontline and branch-level insights with Product, Engineering, and CS to influence roadmap and account strategySurface patterns across enterprise accounts, friction that shows up at scale often looks different from friction at a single small agencyContribute to case studies and reference-ability efforts for flagship enterprise accountsWho You AreRequired7+ years in implementation, training, or customer success roles, with direct experience managing complex, multi-stakeholder rollouts. Enterprise healthcare experience strongly preferredProven track record leading implementations for large, multi-location organizations (not single-site deployments)Strong program/project management instincts, being comfortable owning a timeline with dozens of moving parts and no one else tracking it for youExecutive presence: credible and persuasive with Senior Leadership, not just end usersExceptional presentation, facilitation, and written communication skillsComfortable learning new technology quickly and translating it for non-technical, clinical audiencesEmpathetic, patient, and energized by helping others learn while also being able to hold a large org accountable to a timelineSelf-starter who thrives in a fast-paced startup and is comfortable operating with ambiguity in a scaling implementation functionWilling to travel 20% (U.S.)Nice to HaveExperience implementing or training clinicians on EMR/EHR or clinical software at scaleHome health or hospice experience, especially with multi-branch or multi-state agenciesBackground in change management, instructional design, or adult learningExperience with LMS or training platforms, and with implementation/project tracking toolsFamiliarity with home health and hospice-specific workflows and regulatory context (OASIS, PDGM, visit compliance)If you’re passionate about working with high-impact products that solve real-world problems, we’d love to hear from you. Apply today!
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