Care Coordinators are responsible for performing care management services in order to support members who require assistance in navigating their health care system. The Care Coordinator supports various teams to provide excellent customer service to our NorthStar Members.Duties and Responsibilities: Receive incoming calls from members regarding benefit questions/issues, care coordination, program inquiries, connecting to their care manager, and screening assessments to identify risk factors requiring medical interventionContemporaneously and accurately documents calls in designated PHI system.Manages an assigned member caseload who require short term care coordination and health navigationWorks within the interdisciplinary care team to support timely communication of member issues or needs and monitors screening of members effectively to improve quality and cost outcomesPerforms outreach calls to members to confirm services are in placeAdditional duties as assignedMinimum Qualifications:Certified Medical Assistant (CMA) or Certified Nursing Assistant (CNA) or Registered Medical Assistant (RMA) or previous relevant medical training or work experienceHS diploma/GEDWork experience requiring effective communication verbally and in writing while demonstrating good grammar, spelling, and punctuation skillsExperience working in a fast-paced environment that requires handling multiple priorities simultaneouslyPreferred Qualifications: Associate's DegreePrior work experience in a call center, care management, or healthcare environment or familiarity with medical terminology, Medicaid & Child health plus benefit products.Excellent telephone, organizational, and customer service skillsTeam player who is organized and detail-orientedHiring Range:Greater New York City Area (NY, NJ, CT residents): $48,600 - $65,960All Other Locations (within approved locations): $42,200 - $62,400In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements).

LTC Care Coordinator

Emma

Responsibilities

Skills wanted:

Language(s) required:

About Healthfirst:

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