Remote Customer Service Representative (Full-Time) at IMCS Group | Torre
Remote Customer Service Representative (Full-Time)
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IMCS Group

Remote Customer Service Representative (Full-Time)

IMCS Group
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Full-time

Legal agreement: Employment

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location_on
Remote (specific timezone)
public
GMT-06:00 to GMT-05:00
Shared by
Raul Vasquez P.
 about 1 month ago

Responsibilities

We’re currently hiring Customer Service Representatives for a full-time, direct-hire remote position supporting members with questions related to healthcare benefits, eligibility, claims, and access to care.What You’ll Be DoingHandling customer/member inquiries by phone, email, and written communicationResearching and resolving questions related to eligibility, benefits, claims, reimbursements, and appealsDocumenting customer interactions accuratelyEscalating or routing complex issues to the appropriate teamsIdentifying opportunities to improve the customer experienceNavigating multiple databases and systems while assisting customersHandling sensitive situations with empathy, patience, and professionalismYou’ll be the voice customers rely on — handling 50–70 calls per day while providing professional, compassionate, and solution-focused support.What We’re Looking ForRequired:High School Diploma/GED or equivalent experience1+ year of customer service experienceStrong communication and problem-solving skillsComfortable working in a fast-paced, phone-based environmentPreferred:2+ years of healthcare industry experience1+ year of call center experienceData entry experienceMicrosoft Office experienceExperience with healthcare-related systems or platformsIf you’re someone who enjoys helping people, solving problems, and turning challenging customer interactions into positive experiences, this could be a great fit for you.
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