Customer Success Manager at Kentik | Torre
Customer Success Manager
Report
Kentik

Customer Success Manager

Kentik
Posted by
Yuliana Velasquez Ramírez
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Full-time

Legal agreement: Employment

Compensation
USD50k - 100k/year
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Remote (anywhere)
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Posted over 5 years ago

Requirements and responsibilities

• Proactive outreach owner for their entire book of business • Establish and maintain rapport with all assigned customers • Identify and foster key customer champions across different parts of the customer organization and take responsibility for the customer’s long-term health and success • Support customers through the Kentik Customer Journey: from on-boarding through adoption, to renewal and growth • Work closely with your team of Customer Success Engineers, Account Executives, Sales Engineers and the Head of Customer Success to ensure customers have an optimal experience and achieve their desired outcomes • Identify and call out account risks • Keep appropriate notes about each account and be able to report them up to Customer Success leadership on an ongoing basis • Capture key customer needs, translate them to internal tasks, and execute • Aim to become each customer’s trusted advisor by displaying a high degree of emotional intelligence and being each customer’s advocate back to other Kentik teams. • Ability to work in a customer-first, team-first setting, supporting other team members and sharing what is working as well as what could be improved • Travel on-site to key customers as needed.
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