Title: Customer Service Agent – Digital Lending OperationsPosition Type: Full TimeLocation: Mexicali, MexicoSummary/ObjectiveAs a Customer Service Agent supporting Bank’s digital lending operations you’ll be the first point of contact for customers seeking assistance with their loans. You’ll assist customers complete applications, make payments, and answer account questions. You’ll deliver professional, empathetic support via phone, email, and chat — always with a strong focus on accuracy, compliance, and customer satisfaction. This role requires a high level of discretion and attention to detail, given the nature of sensitive financial information.Duties/ResponsibilitiesRespond to inbound inquiries related to loan applications, account funding, payments, and refinancing over phone, email and chat.Resolve issues such as payment concerns, transaction disputes, or account access in a timely and secure manner.Clearly communicate procedures and policy information to customers while ensuring regulatory compliance.Accurately document all customer interactions in the CRM system.Meet or exceed performance targets related to quality, compliance, and efficiency.Escalate complex or sensitive cases appropriately following company and client guidelines.Adhere to all internal policies and industry regulations, including data privacy and financial compliance standards.Core CompetenciesExcellent English communication skills (verbal and written).Strong attention to detail, especially when handling sensitive financial data.Proficient with computers, CRM tools, and multitasking in a fast-paced environment.Strong problem-solving and interpersonal skills.Ability to work flexible shifts, including evenings and weekends.Commitment to maintaining confidentiality and adhering to compliance protocols.Preferred Education and ExperienceHigh school diploma or equivalent (college coursework in finance or business is a plus).Previous experience in a call center or financial services customer support role preferred.Tenure in the short-term, small dollar consumer finance industry is highly desirable.InquiriesFor any inquiries, please feel free to contact us at (686) 980-0693 or (686) 227-8795.Join our teamWe are located in Av. Gral. Ignacio Zaragoza 1298, Nueva, 21100 Mexicali, Baja California, Mexico.Company LocationWe are located in Av. Gral. Ignacio Zaragoza 1298, Nueva, 21100 Mexicali, Baja California, Mexico.Equal OpportunityAll suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.Fraud AwarenessREDIAL BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.
