System Configuration Specialist (CX Delivery) at Employment Hero | Torre
System Configuration Specialist (CX Delivery)
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Employment Hero

System Configuration Specialist (CX Delivery)

Employment Hero
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Full-time

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

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Remote (anywhere)
Posted about 3 years ago

Responsibilities

Employment Hero is an Australian tech unicorn - valued at over $1.25 billion. We’ve grown 100% year-on-year since our inception in 2014, and now supporting over 200,000 businesses and 1M+ active users globally. We have exciting growth plans for 2023 and beyond, powered by our mission of making employment easier and more valuable for everyone. We take a Remote First approach with our team. Employment Hero can hire across the world, so long as candidates have eligible working rights and are in a suitable time zone to their colleagues. Our Customer Experience Delivery teams are responsible for implementing the Employment Hero platform with customers, and our Platform Configuration Specialists are responsible for working as part of our cross functional teams to drive outcomes for customers during their implementation journey. Day-to-day you'll be supporting our customers and teams on all things implementations. Your number one focus is to ensure accurate and timely system configuration, ensuring data quality and identification and resolution of configuration data issues. Responsibilities: - Support the end to end Implementation service offering by performing system configuration, checks and analyse configuration issues and develop appropriate resolutions and action items. - Complete administrative tasks, including systems updates, data review and input, project updates and other ad-hoc requests. - Ensure data quality, integrity and security. - Support customers with their implementation journey, by responding to customer queries and providing technical support during the implementation process. - Investigate and troubleshoot customer implementation challenges via thorough testing. - Contribute to continuous improvement strategies on the way we implement clients. - Continuous documentation for updating content to support system implementation. - Meets & exceeds KPI’s, follows all relevant procedures & standard operating procedures as laid out by Employment Hero and your manager.
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