Production Support Engineer at Amount

Amount is committed to the future of banking and creating safe and personalized customer experiences. They prioritize inclusion, diversity, and belonging, and empower engagement and learning. The company has raised $281M in total equity capital and is a certified Diverse and Inclusive Employer. The Production Support Engineering team at Amount plays a key role in managing production issues efficiently and effectively. This role involves troubleshooting, fixing, and applying workarounds to resolve technical issues across multiple platforms. The team interacts with various departments within the organization and is responsible for incident management, documentation, and postmortem analysis. The ideal candidate should have a technical background, experience in incident management, and the ability to lead under pressure. Familiarity with ITSM/ITIL concepts and tools such as Confluence, Jira, and PagerDuty is required. The role may require working outside of normal business hours on an on-call rotation basis. Responsibilities: - Deep dive into issues by querying tables, analyzing data, and problem-solving - Prioritize and triage incoming requests/issues - Drive incident resolution and lead conversations with cross-functional groups - Manage all incidents through the incident management lifecycle - Document all relevant events and drive decision-making and resolution - Ensure stakeholders are updated according to predefined service level agreements - Complete and own the postmortem with appropriate root cause analysis - Suggest improvements to capture preventative measures - Investigate patterns that indicate larger overall issues - Compile metrics on a weekly and monthly basis - Play an active role during critical incidents outside of normal business hours - Create runbooks or standard operating procedures (SOP)

Production Support Engineer

Responsibilities

Skills wanted:

Language(s) required:

About Amount:

mission:

Admin access needed