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Regional Account ManagerWhy join Wodify? Because your ideas matter. Because you’ll drive real impact. Because you’ll grow here.At Wodify, we’re empowering fitness & wellness businesses and their clients around the world with cutting-edge technology. We’ve connected 2 million people across 5,000 businesses in 95+ countries—and we’re just getting started. Join us and shape the future of fitness tech.As a Regional Account Manager, you'll manage a large group of smaller accounts with the goal of keeping customers from leaving and growing their spend over time through regular check-ins and sales conversations. You'll serve as the primary growth contact for your territory, executing structured outreach to ensure coverage and engagement while balancing relationship building with revenue-driving conversations. This role is perfect for someone who thrives in a high-volume environment and wants to develop foundational skills in customer success and account management.A Day in the Life:Own a defined territory and serve as the primary growth contact for those accountsExecute structured quarterly outreach cadence (email + call) across assigned accounts — focusing on revenue opportunities, increasing feature adoption, and stabilizing business health.Balance relationship building with revenue-driving conversations—understanding when to nurture and when to closeDrive expansion within your portfolio through structured, repeatable outreach—focusing on high-velocity add-ons and operating off signal-based lists rather than random outreachReduce silent churn across your territory by proactively identifying at-risk signals through quarterly engagement and feature adoption gapsOwn first-touch intervention efforts for at-risk accounts and escalate complex situations to senior Account Managers when neededUse trigger-based insights (feature gaps, processing volume, member growth, etc.) to identify underutilization opportunities and recommend relevant add-onsFollow defined escalation and routing processes with Support, Product, and/or Sales teams as neededKnowledge, Skills & Abilities:Relationship management at scale—you're comfortable managing a large portfolio of accounts and maintaining consistent engagement through structured outreachConsultative mindset—you understand how to balance providing value with driving revenue conversations, and you know when to nurture relationships versus when to push for expansionData-driven approach—you can interpret customer health signals, feature adoption metrics, and usage patterns to identify both expansion opportunities and churn risksProactive problem-solver—you spot at-risk accounts early and take ownership of first-touch intervention efforts before customers decide to leaveOrganizational discipline—you execute structured quarterly engagement consistently, maintain accurate account records, and follow through on commitments without needing constant remindersRevenue accountability—you're motivated by hitting add-on MRR targets and understand how your territory health impacts company growthCustomer-first mentality—you genuinely care about helping gym owners succeed and position Wodify as a partner invested in their growthCoachability—you take feedback well, iterate on your approach, and are hungry to learn what makes great account managers successfulEducation & Training:Bachelor's degree preferred (or equivalent experience in customer-facing roles)Fitness industry experience or background as a gym member/athlete1-2 years of experience in customer success, account management, or inside sales roles preferredExperience managing high-volume customer portfolios is a plus, but we'll train the right person on our engagement model and systemsFamiliarity with SaaS customer success concepts (retention, expansion, health scores) is helpful but not required Benefits:$60-75k (base + uncapped commission) yearly salary and equity planMedical, Vision and Dental Insurance plus company-paid disability and life insurance401(k) plan and FSAUnlimited PTOTeam, social and philanthropy eventsGym/wellness reimbursement and commuter benefitsLocation-agnostic (remote, hybrid, and in-office friendly!) About Wodify:We know that you want to be part of an organization where you can build a successful career and make an impact. In order to do that, you need an organization that gives you purposeful work and the opportunity to grow and develop. We also know that those organizations are few and far between.At Wodify, our purpose is to empower a fulfilled life for our customers, partners, and communities. We ensure our team members have the flexibility and autonomy to make a meaningful difference every day and as Wodify grows we support our team members by providing clear steps to their own professional growth and development.Everything we do at Wodify stems from our culture. We are driven by our values which are:Lead Like a Business OwnerBe Customer ObsessedThink PlatformCommit & DeliverChampion Continuous ImprovementWe strive to live these values every day in our interactions with each other, our customers, and our vendors and make sure that everyone feels empowered to hold each other accountable to them as well.So, if our message and culture resonate with you, check out our open positions and apply! And in the meantime, check out our culture videos and blog!
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