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12 days ago
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Requirements and responsibilities
Turn conversations into conversions. Drive revenue through every customer touchpoint.Department: Customer Experience & RevenueType: Full-Time | RemoteReports To: Customer Service ManagerABOUT AJ MEDIAWe're AJ Media — an ecommerce growth agency behind fast-scaling brands and we're on a mission to hit $100M in revenue this year, and we're building the A-team to make it happen. If you're someone who gets energy from talking to people, closing deals, and genuinely helping customers find what they need — read on.THE OPPORTUNITYAs our Outbound Sales Customer Service rep, you're not just answering questions — you're proactively reaching out to past and potential customers to drive repeat purchases, recover abandoned carts, and surface upsell opportunities. You are the voice of our brands.WHAT YOU'LL DOProactively reach out to warm leads, abandoned cart customers, and past buyers via email, SMS, and phoneExecute outbound sales campaigns designed to increase repeat purchase rate and customer LTVIdentify upsell and cross-sell opportunities based on customer purchase history and preferencesPartner with the retention team to align outbound messaging with active promotions and campaignsLog all customer interactions accurately in CRM tools (Gorgias, Klaviyo, or similar)Hit and exceed weekly/monthly sales targets and KPIsCollect and relay customer feedback to marketing and product teams to improve offersRequirementsWHO YOU AREYou've got 1–3 years of outbound sales, telemarketing, or customer success experience (ecommerce a big plus)Can hit our monthly quota - competitive enough to improve the quota every monthYou're a natural communicator — warm, persuasive, and genuinely curious about the people you talk toYou thrive with targets and you're not afraid of rejection — you see every 'no' as dataYou're tech-savvy with CRM tools, helpdesks, and sales platformsYou can think on your feet, handle objections smoothly, and adapt your tone across channelsYou bring energy, accountability, and a competitive drive to everything you doBONUS POINTS IF YOU HAVEExperience in DTC ecommerce brands (Sales team) or high-growth startupsFamiliarity with Gorgias, Checkout Champ, Shopify, or AircallTrack record of exceeding sales quotas in a remote environmentBenefitsWHY JOIN USUncapped commission — your earnings grow with your performanceWork with a fast-moving, results-obsessed team building category-defining brandsClear career path into senior roles100% remote — work from wherever you do your best workCompetitive salary + commissionsBenefits: paid leaves, allowances, HMOAccess to training, playbooks, and mentorship from experienced ecommerce operators
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