(Fluent English) Gaming Support Consultant, RPG (Remotely) at SupportYourApp | Torre
(Fluent English) Gaming Support Consultant, RPG (Remotely)
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SupportYourApp

(Fluent English) Gaming Support Consultant, RPG (Remotely)

SupportYourApp
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Emma
Emma
You'll elevate global customer experiences, shaping the future of support for leading tech brands.
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Freelance
Recurrent
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Remote (for Colombia residents)
Remote (for Argentina residents)
Remote (for Brazil residents)
Remote (for Mexico residents)
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Emma of Torre.ai
 19 days ago

Requirements and responsibilities

Who we are?SupportYourApp is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open.If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.What you will do:Deliver outstanding customer support via chats and emailsBuild strong and lasting customer relationshipsKeep up with evolving tools and technologyHandle sensitive customer data with care and securityApply the latest and greatest customer happiness practicesMaintain deep understanding of client solutions and meet KPICommunicate with developers and cross-functional specialistsWhat you need to succeed in this role: Excellent English communication skills (at C1 level or higher)6+ months of experience in a gaming support roleStrong knowledge and passion for role-playing games (RPGs), mobile games, and streaming platforms is a mustExperience providing support via chats and emails in English is a mustCRM systems expertiseStrong analytical thinking and research skillsPositive, proactive and responsible attitudePersonal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)Will be a great plus: Experience in technical supportWhat you get in return:Provide services during flexible hoursOpportunity to cooperate fully remotelyInclusive international environmentCompensation in USDRewards for referring friendsBalance between project workload and personal time, but also – internal health policyResponsive leadership interested in your development and long-lasting cooperationGreenhouse conditions for self-developmentA culture built on trust, with no time-tracking requirementsIf this is about you — let’s get to know each other before 2026 opens its doors. We can simply exchange ideas or talk through the opportunities for our growth together 🚀*Benefits and conditions may vary depending on the terms of your engagement. Some benefits typically apply to employees; independent contractors may not be eligible for all of them. Final terms will be clearly defined in your agreement if selected.We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
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