The Senior Microsoft 365 Engineer is responsible for responding to level two issues that arise and escalations from the Network Operations Center or service desk. The concentration of the Senior Microsoft 365 Engineer for this position will be on M365 Security as the main focal point.Proactively work with Senior members of the managed services practice to provide exceptional support for our managed client portfolio. Types of client support requests can be, but are not limited to, resolving, or escalating issues reported or identified in an M365 tenant.The hours for this role will be between 4:30 pm ET and 1:30 am ET either Sunday through Thursday or Tuesday through Saturday.Essential DutiesReact and resolve cases submitted or automatically alerted by monitoring tools Troubleshoot advanced issues and provide solution options and recommendations Proactively provide escalation within M365 tenant environment Conduct proactive performance assessments of clients' M365 environments, identifying opportunities for optimization and improvement. Aid other team members in the resolution of cases within the scope of skillset Assist with information gathering and reporting to either clients or Client Success Managers Collaborate with senior engineers to escalate issues as needed Develop, maintain and update technical knowledge base articles Some client interactions will be required Collaborate with peers across Managed Services Practice Participate in an on-call rotation After hours / weekend work may be a required All other duties as assigned Required Knowledge, Skills, and Abilities3 to 5 years of technical support and/or design and implementation experience with Microsoft 365 Collaboration technologies for a Managed Services ProviderEntra ID (Conditional Access Policies, MFA, Privileged Identity Management)Microsoft Defender (Endpoint, Policies, XDR, Cloud workload protections, DLP Policies)Microsoft Exchange Online (Online Protection)Microsoft Endpoint Configuration ManagementMicrosoft IntuneMobile Device/Mobile Application managementMicrosoft SharePoint OnlineMicrosoft TeamsMicrosoft OneDrive for BusinessKnowledge of Microsoft 365 cloud solutionsMicrosoft 365 management and administrationScripting for automation (i.e., PowerShell, VBScript, etc)At least one of the following certifications: MS-102, SC-200, SC-300, SC-900Preferred Knowledge Skills, and AbilitiesThree or more years in Microsoft environment including M365Experience with on-premises Microsoft Technology (Exchange 2019 and newer, SharePoint on-premises, SharePoint Framework)Intermediate understanding of Active Directory, Group Policy, etc.Microsoft Sentinel UnderstandingExperience working for an MSPExperience navigating ticketing systems such as Service NowExperience using monitoring tools such as Logic MonitorIn addition to base salary, this role is eligible for discretionary bonus plan based on company and individual performance. Compensation decisions are dependent on the facts and circumstances of each candidate, including experience and location.BenefitsYou'll love working at NRI not just for the usual benefits, but for our environment and culture!You'll work with a great group of people in a highly collaborative team and results oriented atmosphere.You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.You’ll work with large, sophisticated, and progressive clients throughout North America.We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.
