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3 months ago
Requirements and responsibilities
We’re hiring: Implementation Consultant (Remote – Brazil 🇧🇷)Are you a SaaS onboarding pro who loves solving technical puzzles and helping customers "win"? JumpCloud is looking for a tech-savvy Implementation Specialist to guide our customers and partners through the seamless adoption of our Unified Platform.In this role, you aren’t just "support"—you are a consultant and architect helping organizations secure their entire employee lifecycle.What you’ll doLead: Guide customers through scalable onboarding and custom implementation plans.Consult: Dive deep into customer environments (AD, LDAP, Cloud Directories) to ensure a flawless rollout.Collaborate: Work across teams to resolve technical hurdles and build a world-class knowledge base.Empower: Ensure every customer feels "delighted" and fully equipped to manage their IT infrastructure.What we’re looking forExperience: 3–5 years in a client-facing SaaS onboarding or implementation role.Tech Stack: Foundational knowledge of Directory Services (AD/LDAP), SSO (SAML/OIDC), Networking (RADIUS), and MDM (Windows/macOS/Linux).Mindset: A logical problem-solver who can articulate complex technical concepts to any audience.Location: This is a Remote First role, but you must be located in and authorized to work in Sao Paulo, Brazil.Why JumpCloud? We believe in the fluid exchange of ideas and a remote-first culture that empowers you to do your best work from anywhere in the country.