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Responsibilities
Director, Customer Success is responsible for growing and developing AssistRx accounts, setting up and managing service expectations, providing broad specialty pharmacy industry expertise, and building deep relationships with AssistRx customers.RequirementsDevelops and nurtures strategic relationships with our most valuable customers. Become their trusted advisor & consultant.Partners with internal teams to launch new & support existing clients.Collaborates with our technical support team to develop onboarding plans for new customers, leads and facilitates kick-off discussions, and appropriately sets and manages expectations.Ensures a seamless experience through all phases of the customer relationship.Deeply understands customer goals and helps them meet their objectives by providing strategic guidance on our platform's best practices, use cases and organizational workflow.Manages assigned technical resources to execute implementation/success plan and provide customer support and all account implementation needs.Engages with key influencers and decision makers across different teams within the customer's organization.Conducts business reviews and goal-setting meetings.Is an expert in digital marketing trends, stay informed of data-driven marketing news, emerging technologies and competitor offerings.Performs other related duties as assigned by management.Directly supervises employees within the department.Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and
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