Crystalia Glass LLC is a U.S.-based manufacturer and provider of premium glass solutions, specializing in custom glass partitions for residential, commercial, and institutional projects. We operate a full-cycle model - from design and manufacturing to sales, delivery, and installation - with production facilities in the United States and Europe.The U.S. market is our core focus. Crystalia Glass is a stable, scaling business, serving B2C, B2B, and B2G clients across multiple states. We combine strong product quality, competitive pricing, high service standards, and operational efficiency to set a benchmark within our industry.We are strengthening our commercial function and are looking for a Head of Sales to take full ownership of sales execution, team performance, and revenue growth in a high-volume, inbound-driven environment.The RoleThis is a hands-on leadership role requiring strong operational involvement. The Sales manager will own sales performance end-to-end, including CRM operations, inbound lead management, call quality, analytics, and team development.Responsibilities:CRM & Sales Operations:Own and optimize CRM and sales operations, including pipeline structure, lead lifecycle, data hygiene, SLAs, and inbound workflows.Enforce strong CRM discipline across the sales team through training, audits, and corrective actions.Drive performance through structured reporting and dashboards, continuously identifying and improving funnel efficiency.Team Leadership & Development:Lead and develop the sale team - Provide ongoing coaching and mentoring to team members, conducting regular performance reviews and setting goals to ensure they achieve and exceed their targetsParticipate in the recruitment and training of new team members, ensuring they are aligned with company values and prioritiesInbound Lead Management:Manage a high-volume inbound lead flow, ensuring fast response times, high-quality lead handling, and balanced workload across Sales Reps.Continuously optimize lead distribution to maximize efficiency, conversion, and team performance.Call Quality & Communication Standards:Own call quality and communication standards, with calls as the primary channel for US-based clients.Regularly review calls, coach on objection handling and structure, analyze deal losses, and develop supporting channels such as SMS and email.Performance & Analytics:Lead the sales function through data and metrics, including conversion rate, close rate, average deal value, speed to lead, and revenue per rep.Design and execute data-backed initiatives to improve conversion and overall sales performance.Proactivity & Continuous Improvement:Proactively identify and solve problems, taking full ownership even with limited resources.Continuously initiate improvements across sales processes, marketing collaboration, tools, and customer engagement with a focus on measurable business impact.Requirements7–10 years of relevant sales experience, with a strong background in sales execution and revenue growth.At least 3 years of managerial experience, leading and developing sales teams.Proven experience in sales roles, including hands-on ownership of targets, pipelines, and performance.Strong hands-on experience with CRM systems (HubSpot or similar), including daily operational use, reporting, and pipeline control.Experience managing inbound sales, preferably in a B2C or high-volume environment.Experience leading teams of 5+ Sales Reps.Strong analytical mindset with the ability to make data-driven decisions.Experience with call-based sales models.Fluent English (working with US-based clients).High level of involvement in day-to-day sales operations.Nice-to-HaveExperience scaling inbound sales teams.Proven success improving conversion rates.Familiarity with call tracking and call scoring tools.Background in fast-growing or high-volume sales environments.Benefits What We OfferFull-time, remote role (8:30 AM – 5:00 PM EST).B2B contract.Fixed salary plus performance-based bonuses.Real ownership of the sales function in a scaling U.S. business.Opportunity to work with a professional international team and prestigious U.S. clients.
