About the company:Whitestone is a fully remote, global creative branding agency specializing in trend-forward, sustainable merchandise. Our team of branded merchandise professionals partners with enterprise-level companies to design and brand merchandise at scale, while managing complex seasonal and long-term e-commerce stores, fulfillment and kitting projects, uniform and award programs, and large-volume retail initiatives.We collaborate with household-name brands and have built a reputation over the past 10 years for exceptional customer service, creativity, and a human approach to business. Whitestone is proud to be a member of 1% for the Planet and was named Counselor Magazine’s #1 Best Place to Work in our industry for companies with 26-100 employees.Job Summary: As an E-Commerce Solutions Specialist at Whitestone, you’ll be part of the Technology team within Operations, serving as a critical partner to Sales and internal departments. Your primary focus will be leading the design and implementation of non-traditional, tech-enabled e-commerce and fulfillment programs for our enterprise clients. This role blends client-facing consultation with internal execution, translating complex requirements into scalable platform solutions using tools like Liftoff, Shopify, commonsku, Zapier, and AI. You’ll guide projects from discovery to launch, ensuring smooth handoffs, process clarity, and cross-functional alignment every step of the way.Core Competencies:Solution Design & Technical Acumen: Ability to assess client needs and architect tailored solutions across e-commerce, logistics, and fulfillment platforms.Client Engagement & Communication: Confident communicator who can simplify technical concepts for enterprise stakeholders and foster trust.Project & Program Management: Skilled in timelines, task delegation, and stakeholder coordination; brings structure to complexity.Cross-Functional Collaboration: Works fluidly with Sales, Finance, Production, Creative, and Technology teams.Continuous Improvement & Customer Success: Identifies process gaps and implements scalable enhancements with long-term value in mind.Essential Responsibilities:Collaborate with Sales on client discovery sessions, translating business needs into scalable technical and operational solutionsDesign complex e-commerce workflows and fulfillment programs, customizing platform logic using third-party tools and automation layersServe as the internal lead during the pre-sale and implementation phases, bridging technical and non-technical teamsDraft detailed Statements of Work (SOWs) outlining platform configurations, customizations, integration points, timelines, and resourcingDeliver tailored platform demos and walkthroughs, ensuring client understanding of both functionality and limitationsLead internal project teams post-sale to execute builds, configurations, and automated workflows across departmentsAssign tasks and manage progress with internal resources, including tech admins and web developersTroubleshoot implementation roadblocks and proactively manage escalations to ensure timely, high-quality deliveryCoordinate a smooth transition of accounts to Account Management, ensuring documentation and process continuitySupport cross-functional team development by contributing to process playbooks and onboarding documentationConduct post-launch reviews and stakeholder check-ins, capturing feedback and proposing future enhancementsMinimum Qualifications:4+ years of experience in customer success, solutions engineering, technical sales, or project management within e-commerce, logistics, or SaaS-driven environmentsStrong technical knowledge of e-commerce platforms, order management systems, 3PL integrations, and API-based workflowsComfortable designing solutions using automation and integration tools such as Zapier, Make, n8n and other no-code/low-code/AI platformsExperience managing complex implementations with multiple stakeholders and tight timelinesAbility to juggle multiple enterprise projects while ensuring smooth execution and communicationExperience in the promotional products or branded merchandise industry is a strong plusExperience with project management tools (Asana, or similar tool) Ability to operate in a remote work environment with strong, reliable internet accessWhat’s in it for me?The flexibility to work 100% remotely from wherever you thrive best.Comprehensive medical, dental, and vision benefits to support your well-being.A robust 401(k) match of up to 4% to help you plan for your future.Seasonal Office Closures to enjoy well-deserved downtime.Flexible Paid Time Off (PTO) to help you recharge and prioritize work-life balance.Generous Parental Leave to support you and your growing family.Opportunities to connect with colleagues through company retreats and events.A fun and progressive workplace with a collaborative and inclusive culture.Competitive salary with performance-based bonus opportunities.Monthly fitness stipend to encourage health and wellness.Top-of-the-line equipment, including a Mac desktop or laptop, plus a Home Office Stipend to create your ideal workspace.Celebrate your dedication with a 5 Year’s Service Trip to recognize your milestone contributions.Volunteer Paid Time Off (VTO) to support causes you’re passionate about.Summer Fridays to kickstart your weekends early.Variable Compensation: In addition to base compensation, this role is eligible to participate in
