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about 1 month ago
Requirements and responsibilities
Acclaim is seeking a highly skilled Technical Account Manager to join our team, serving as a trusted advisor to our clients by providing strategic guidance and technical expertise to maximize the value of our solutions.Requirements5–10 years experience in customer-facing technical roles such as Solutions Consultant, Account Manager, Customer Success Manager.Experience with enterprise SaaS, AI platforms, conversational AI, contact center technologies, or automation solutions.Strong preference for candidates with banking, fintech, or contact center technology exposure.Experience managing large enterprise stakeholders.Familiarity with AI/ML or conversational AI systems (LLMs, NLU, voice bots, etc.).Understanding of contact center systems (IVR, CRM, call routing, CCaaS platforms).Ability to discuss technical architecture with IT teams while translating value to business leaders.Comfortable reading technical documentation and working closely with engineering teams.ResponsibilitiesOwn the customer relationship after sale for enterprise clients (primarily banks).Act as the primary strategic interface between customer stakeholders and internal teams (product, engineering, project management).Ensure successful deployment, adoption, and expansion of AI voice agents.Manage stakeholder alignment across IT, contact center, digital, compliance, and leadership.Translate technical capabilities into business outcomes (cost reduction, containment rate, CX improvement).Identify upsell and expansion opportunities within existing accounts.Escalate issues internally and ensure cross-team coordination to resolve them.What we offerExperienced team, Acclaim is formed by a team of enthusiastic professionals who created award-winning devices, voice assistants and other AI-driven products for BigTech corporations.Cutting-edge technologies, we build a technology using our areas of expertise including Computer Vision, Speech Technologies, Natural Language Understanding, Generative AI incl. LLM and Diffusion models.Rapid career progression, facilitated by our team of seasoned senior professionals who hail from prestigious, industry-leading companies.Health insurance stipend – we provide a monthly allowance to help cover your individual health plan.401k.A company with entrepreneurial spirit. We offer a unique mix of a secure workspace thanks to the big clients raised along with a true start-up culture!
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