Support Associate at Cactus Communications | Torre

Support Associate

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Full-time

Legal agreement: To be defined

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Remote (anywhere)
Shared by
Emma of Torre.ai
3 months ago

Responsibilities


Key Responsibilities:Manage customer interactions through emails, calls, website forms, and other channelsUnderstand customer requirements and recommend suitable solutionsEnsure timely responses to customer queries and requestsFollow up with leads to maximize conversionsCollaborate with different teams to meet customer requirementsMaintain a customer-first approach while resolving issuesSupport business growth through effective communication and relationship managementSkills Required:Excellent Written & Verbal CommunicationCustomer Support SkillsLead ManagementProblem SolvingClient HandlingInterpersonal & Collaboration SkillsAbility to Work with Global TeamsPreferred Qualifications:BCA / B.Sc (IT) / BBA / BBM / B.Com (P)Strong communication and persuasion skillsService-oriented mindsetAbility to work under pressure and manage multiple tasksPositive attitude with quick decision-making abilityComfortable working with global teams