About the roleAs a Technical Account Manager (TAM) at Gurobi Optimization, your role primarily involves guiding prospective customers in integrating mathematical optimization technology into enterprise-grade software solutions. This goes far beyond technical advice—you bring clarity, build confidence, and drive progress for everyone along the customer journey.Technical Account Management at Gurobi is part of the sales organization. Technical Account Managers use their expertise to guide key implementation decisions and system architecture, with the most important focus being the efficient utilization of our optimization technology—maximizing business value while considering cost-effectiveness and scalability.You will collaborate closely with Account Managers, Experts Advisory and Support, Research and Development, and Marketing teams, gaining exposure to a wide range of industries and real-world optimization problems.What you will be doing?Actively engage in calls and meetings with current and future customers.Collaborate and oversee technical discussions in ongoing business opportunities.Provide in-depth recommendations on architecture, sizing, implementation and scalability.Offer coaching and presentations in customized workshops, webinars, and hands-on training sessions.Assist prospective customers to build solid and honest business cases.Create and present materials to showcase product functionality and performance.Take the lead in internal initiatives to improve our processes, systems, and tools.Leverage your technical expertise as a subject matter expert within the team.Act as a dedicated team player within our global group, emphasizing mutual support and knowledge sharing as key priorities.What experience and qualifications should you have?Technical background related to the field (not necessarily in the same role), with strong understanding of how mathematical optimization empowers customers to build effective decision intelligence solutions.Typically 3 to 5 years of professional experience, including around 3 years in optimization systems and/or data science.Master’s degree or higher in operations research, computer science, engineering, mathematics, or equivalent work experience.Strong proficiency in both written and spoken English (additional languages are a plus).What skills, abilities, and behaviors should you have?A hands-on, execution-oriented mindset, with a willingness to actively engage and drive work through to completion.A strong focus on quality and producing clear, thoughtful, useful work.A proactive problem-solving mindset combined with meticulous attention to detail.High emotional intelligence, particularly in self-awareness, empathy, and self-motivation.A curious approach—viewing each new situation as an opportunity to learn and improve.Clear and effective communication that enables others to understand and move forward with confidence, including speaking up and attentive listening.An interest in building communication bridges between technical roles and business executives.Motivation to learn, grow, and contribute to both individual and team success.The ability to thrive in a fully remote work environment, balancing flexibility with discipline.Willingness to travel approximately 1–2 times per month.Ability to participate in meetings across global time zones, including occasional early or late hours when necessary.Consistent adherence to and support of company policies and procedures.What other requirements should you have?Proficiency in at least two Gurobi API languages (such as C, C++, Java, Python, C#, or VB.NET) is required.A basic understanding of IT and software engineering topics, including networking, web technologies, and general software engineering concepts, is expected.Familiarity with Microsoft 365 products is assumed.Ability and willingness to quickly learn and use Salesforce as needed.A basic understanding of Generative AI, along with an interest in further developing knowledge in this area, is also expected.Your Alignment with our Gurobi Core ValuesCustomer Focus: Verbal & written communication skills that bring clarity and build trust.Power of the Team: Team-oriented mindset that aims to inspire and be inspired by others.Innovation: Courage to bring ideas forward and see yourself as an integral part of the global team.Dedication: Organized and agile, focusing on meeting professional objectives while promoting a healthy work/life balance.Integrity: Uphold honesty as a compass; conduct business practices with an ethical mindset and fiscal responsibility.Training and onboardingAs a new Technical Account Manager at Gurobi, you will receive 6 months of extensive technical training and peer mentoring from the dedicated team.Equal opportunityGurobi Optimization is an Equal Opportunity Employer. Gurobi Optimization is an E-Verify employer.
