VIP Account Manager at Gypsy Collective | Torre
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VIP Account Manager

You'll cultivate lasting loyalty and drive retention for high-value clients through personalized engagement.
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Full-time

Legal agreement: Employment

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

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Remote (anywhere)
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Shared by
Emma of Torre.ai
about 2 months ago

Requirements and responsibilities


Gypsy Collective is looking for a VIP Account Manager to manage and grow relationships with high-value players. We are looking for a proactive and client-oriented professional who can deliver a personalized experience, build long-term loyalty, and effectively drive player retention.📅 Your daily adventures include:Manage an assigned portfolio of VIP players;Build and maintain strong, long-term relationships with high-value clients;Provide personalized communication based on player preferences;Ensure a high level of player satisfaction and engagement;Work with active and dormant VIP players: communication, reactivation, and retention (via LiveChat, email, Telegram, WhatsApp, and phone calls);Provide personalized support for high-value clients, including assistance, bonus offers, and consultations;Offer personalized bonuses and reload promotions within the approved VIP matrix;Analyze player activity: deposits, bets, win/loss, frequency, and average bet size;Handle big wins and big losses with a professional and client-oriented approach;Collaborate with support, loyalty, anti-fraud, and payments teams to promptly resolve VIP requests;Identify signs of risky or problematic player behavior;Escalate relevant cases when necessary;Follow Responsible Gaming and compliance guidelines.🧭 What makes you a great match:1+ years of experience as a VIP Manager / VIP Support / Customer Retention Specialist (iGaming, betting, crypto);Proven experience in one-on-one communication with VIP clients (chat / messengers);Strong objection-handling and retention skills;Understanding of bonus mechanics and ability to use them effectively: knowing which bonuses to offer and in what situations to retain clients and increase their activity;Proficiency with Telegram, WhatsApp, LiveChat, CRM systems;Basic understanding of key metrics: Deposit, GGR, LTV, Retention, Hold;Strong written and verbal communication skills;English level: B2+ (required);Fluent in Ukrainian;Schedule: 2/2 – 12-hour shifts (day / night).Benefits💸 Flexible payment options: choose the method that works best for you.🧾 Tax assistance included: we handle part of your taxes and provide guidance on the local setup.🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.
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