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OverviewBankjoy is a Y Combinator and Bessemer Venture Partner backed FinTech startup. We are changing the way community banks and credit unions do business, enabling them to become tech-driven and digital first. Bankjoy provides modern digital banking products including mobile banking, online banking, online account opening, loan origination, and conversational AI. Our mission is to revolutionize banking tech infrastructure by leading digital transformation at financial institutions — big and small.The RoleWe are looking for an Implementation Manager to lead digital banking and product implementation projects for financial institutions. This role is critical to ensuring successful client launches. You will own the full implementation lifecycle, working closely with clients, internal teams, and third-party vendors to deliver projects on schedule while ensuring a smooth experience for financial institutions and their members. The ideal candidate has strong banking or fintech experience, excellent project management discipline, and the ability to drive momentum across multiple stakeholders while solving technical and operational challenges during implementation.What You’ll DoLead end-to-end implementation projects for Bankjoy digital banking and related productsManage project timelines, milestones, and deliverables to ensure successful client launchesCoordinate cross-functional teams including Product, Engineering, Operations, and Customer SuccessDrive client readiness by leading implementation meetings and ensuring progress against timelinesIdentify and remove roadblocks by working with clients, internal teams, and third-party vendorsConfigure products to meet client requirementsTroubleshoot configuration and integration issues during implementation and testing phasesOversee testing cycles including UAT and go-live readiness validationSupport digital banking conversions and major platform launchesEnsure clients complete all required setup tasks and testing before go-liveProvide clear communication and status updates to stakeholders throughout the implementation processAssist with post-launch stabilization and issue resolutionDocument implementation best practices and continuously improve implementation processesWhat You Bring5+ years of implementation, onboarding, or project management experience in banking, fintech, or enterprise SaaSStrong understanding of banking systems and digital banking implementationsExceptional project management and organizational skills with the ability to manage multiple projects simultaneouslyProven ability to drive projects forward and hold stakeholders accountable to timelinesExcellent communication skills with the confidence to lead discussions with clients, vendors, and internal teamsStrong technical troubleshooting skills to identify configuration or integration issuesExperience working with APIs and system integrationsAbility to translate technical issues into clear action items for clients and internal teamsExperience using project management tools such as Smartsheet, Jira, or similar platformsStrong sense of urgency and accountability in fast-moving environmentsNice to HaveExperience with digital banking conversionsExperience working with credit unions or community banksFamiliarity with core banking systems and fintech integrationsExperience managing multi-vendor implementation projectsWhat You GetA fast-paced and collaborative environmentCompetitive compensationStock options at a well-funded startupWe cover 100% of medical, dental, and vision premiums for individuals on our base plan, with significant contributions toward all other plan options (USA).We cover 100% of extended medical, dental, and vision premiums for you and your family under our single, comprehensive plan (Canada).Retirement plan with 4% company matching8 weeks paid parental leave for birthing parents, 4 weeks for non-birthing3-5 weeks PTO depending on tenure5 health days15 holidaysEnd of year shutdownPerformance-based bonusesRemote first culture
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