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Posted 4 months ago
Requirements and responsibilities
Job DescriptionRedox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems. Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.Impact on TeamAt the heart of Redox’s mission is the fundamental desire to enable frictionless adoption of technology. As the health tech industry continues to develop new interoperability standards, Sr. Technical Account Managers pair with Redox customers to navigate these new standards and options for enabling better patient care. Technical Account Managers form an important part of the collaborative team between Redox and our customers by developing shared strategies to help our customers reach scale.Your RoleYou’ll use your healthcare experience, clinical workflow understanding and EHR knowledge to provide recommendations and direction to enable healthcare technology adoption. You’ll also play a vital role in helping our customers expand their own understanding and use of Redox and the healthcare integration standards powered by our engine. You'll make a positive impact from day one as part of a collaborative and committed team, and will enjoy opportunities to grow toward your strengths and what interests you most.Job ResponsibilitiesPartner with enterprise and scaling customers to execute on all post-sale functionsAct as a trusted collaborator with the customer to deliver ideal integration outcomesCollaborate internally to manage customer success plans and escalationsMaintain internal documentation relating to customers and processesCreate collateral for customer to use at scaleKeep up to date with product enhancementsMonitor industry trends and how they impact our customersRequired Skills & Experience5+ years of deep EHR integration and workflow knowledgeDemonstrated experience with expanding customers and building franchisesFunctional understanding of data formats like HL7v2, XML, X12, APIsUnderstanding of various healthcare workflowsAbility to proactively identify new solutions, scopes, and processes for customersInterest in working with ambiguous and changing responsibilities and initiativesCustomer Success experience preferredSoftware Platform / ToolsGoogle SuiteJira / ConfluenceSalesforceCatalystCompensationThe base salary range for this position is expected to be between 110000 and 130000 per year. Certain positions within the Customer Success, Partnerships, Sales, and Solutions Engineering functions may be eligible for incentive compensation such as bonuses or commissions. The base salary range is subject to change and may be modified in the future. The actual offer may vary depending on multiple factors unique to each candidate, including but not limited to the level of job-related knowledge, skills, qualifications, education/certification, and interview assessment.Please note that the compensation details listed above reflect the base salary only, and do not include incentive pay, equity, or benefits. Redox offers a total rewards package that includes stock options and employee benefits for full-time employees. Our total rewards package includes the following:Benefits & Perks100% remote first culture (must be based in the US)Unlimited Flexible Time Off15+ Observed HolidaysRest & R^Charge days (guaranteed a 3-day weekend each month)R^Charge (6 weeks paid sabbatical + stipend)401k match 50% for up to 8% on Day 1Medical/Dental/Vision Benefits on Day 1HSA & FSA, Life, Disability, Medical Travel & Employee Assistance ProgramPaid Parental Leave (16 weeks)Productivity Stipend & Wellness FundRedox Issued MacBookVirtual and/or in-person Team & Company EventsStock OptionsEmployee Referral Bonus ProgramRecognized as CB Insights Top 150 Most Promising Digital Health Startups in the WORLD and named Top 10 Trending Startups for 2022 Health-Tech companies on WellfoundWhat We DoHealthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards-agnostic and enables the secure and efficient exchange of healthcare data.This approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at www.redoxengine.com.Other Stuff About UsRedox is an EEO company. We fully support the diversity of our team. As part of our ongoing work to build more diverse teams at Redox, you will be asked to complete a voluntary EEO survey when applying. This survey is anonymous, we cannot link your application record with your survey responses. We request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our Applicants and our Hired Redoxers. We take this data very seriously and appreciate your willingness and time to complete this step in the process.Successful candidates must be eligible to be employed in the U.S. and must reside & work in the continental U.S.Thank you for your interest in Redox!#LI-TA1We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.Apply for this job
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