Role OverviewThe HR Generalist - People Communications & Engagement will own day-to-day HR generalist support with a primary focus on partner communication, HR marketing, learning management, performance programs, and corporate events. This person will collaborate with HR, Partners, and Operations leaders to drive a consistent employee experience across multiple U.S. partner companies.Key ResponsibilitiesPartner communicationServe as a primary HR point of contact for portfolio company leaders on people programs, timelines, and initiatives.Draft and distribute clear partner updates, playbooks, and FAQs related to HR processes, systems, and change initiatives.HR marketing and brandingPartner with Marketing to translate HR programs into compelling campaigns (emails, intranet, decks, one-pagers) that reinforce STP's employer brand.Support creation of recruitment and onboarding collateral that highlights STP's culture, benefits, and career paths.LMS and learning programsAdminister the LMS, including course assignments, audience management, and reporting on completion and engagement.Coordinate required compliance training and partner-specific learning paths for acquired entities in collaboration with HR and Operations SMEs.Performance managementSupport rollout and maintenance of the performance management cycle, including goal-setting, check-ins, reviews, and calibration sessions.Train managers and employees on performance tools and processes; monitor completion rates and escalate issues as needed.Corporate communication and eventsCoordinate company-wide HR and culture communications (all-hands content, newsletters, policy announcements, benefits communications).Plan and support virtual and in-person HR-led events such as town halls, manager roundtables, engagement initiatives, and launch communications for new acquisitions.Generalist and operations supportProvide day-to-day HR support on onboarding, offboarding, employee changes, and policy questions in partnership with HR Operations.Help maintain HR content in systems and knowledge bases to ensure accuracy and consistency across portfolio companies.QualificationsBachelor's degree in HR, Communications, Business, Marketing, or related field.3-5 years of HR experience with exposure to communications, performance management, or L&D; experience in multi-entity or high-growth environments preferred.Strong written and verbal communication skills and comfort drafting executive-ready content.Experience with HRIS and LMS platforms; proficiency with Microsoft 365 or Google Workspace tools.About ShieldShield Technology Partners (Shield) is a growing network of IT service businesses across the United States. We partner with Managed Service Providers (MSPs) to help them grow while keeping their local teams and culture in place. Backed by ZBS Partners and Thrive Holdings, we provide the people, tools, and capital our partners need to win more customers, run more efficiently, and plan for long-term success. Our team is committed to supporting partners for the long haul and helping them scale on their own terms.Skills, Knowledge & ExpertiseBachelor's degree in HR, Communications, Business, Marketing, or related field.3-5 years of HR experience with exposure to communications, performance management, or L&D; experience in multi-entity or high-growth environments preferred.Strong written and verbal communication skills and comfort drafting executive-ready content.Experience with HRIS and LMS platforms; proficiency with Microsoft 365 or Google Workspace tools.
