VoIP B2B Support at BryteCall Telecom | Torre
VoIP B2B Support
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BryteCall Telecom

VoIP B2B Support

BryteCall Telecom
Posted by
J
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(2) info
Emma
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You'll ensure seamless communication for customers by expertly resolving complex VoIP challenges.
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Full-time

Legal agreement: Contractor

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Depends on the location of the candidate

Compensation
USD1k - 1.5k/month
Negotiable
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Remote (anywhere)
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Posted 3 months ago

Requirements and responsibilities

The Role: We're looking for an experienced, technically sharp VoIP support agent to join our team remotely. You'll be the go-to person for troubleshooting, provisioning, and keeping our customers' phone systems running smoothly. What You'll Do Troubleshoot call quality issues (jitter, latency, packet loss), registration failures, and onetway/no-audio scenarios Provision and configure SIP endpoints, desk phones, softphones, and ATAs Manage PBX configurations including call routing, auto attendants, ring groups, and IVRs Handle number porting, CNAM/caller ID issues, and carrier-level escalations Work with customers directly to diagnose network and firewall-related VoIP problems Document issues and resolutions in our ticketing system What We're Looking For: 3+ years of hands-on VoIP/UCaaS support experience (not optional) Strong understanding of SIP, RTP, ocodecs, oand oVoIP oprotocols Experience with hosted PBX platforms (familiarity with obroadsoft-based oplatforms oa oplus) Comfortable reading SIP traces, packet captures, and call oflow odiagrams Working knowledge of networking fundamentals: DNS, DHCP, NAT, firewalls, VLANs, QoS Familiarity with carrier/wholesale voice operations and number porting processes Self-motivated — you can work independently without constant oversight Nice to Have: Familiarity with CRM/ticketing tools (Zendesk) Bilingual (English/Spanish) is a plus given our South Florida customer base
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