Senior Operations Manager at Inside Out Hiring | Torre
Senior Operations Manager
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Senior Operations Manager

Inside Out Hiring
Emma
Emma
You will lead operational excellence, driving high-touch client delivery and team performance in a fast-paced environment.
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Full-time

Legal agreement: Employment

Compensation USD2.5k/month
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Remote (for South Africa residents)
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Posted 4 months ago

Requirements and responsibilities

Role OverviewAbout the Client:The company is a U.S.-based service organization supporting founders and leadership teams through high-touch operational and delivery supportIt operates in a fast-paced, performance-driven environment with multiple active clients and ongoing service delivery workflowsThe organization is focused on operational excellence, process consistency, and scalable service deliveryThe team works remotely across multiple regions and prioritizes accountability, clear communication, and execution qualityAbout the Role:We are hiring a Senior Operations Manager to own the day-to-day execution and success of the client delivery engineThis role is responsible for driving efficient search execution from intake to hire while maintaining quality, timelines, and professional communicationYou will lead recruiters and account managers, ensure SLA adherence, resolve delivery bottlenecks, and maintain high client satisfactionThis is a leadership and execution-oversight role, not an individual contributor positionKey ResponsibilitiesClient Delivery & SLA OwnershipOwn all active searches across client accountsMonitor timelines, shortlist quality, and pipeline healthEscalate and resolve delivery issues or underperformanceEnsure delivery remains aligned with client expectations and internal KPIsTeam Leadership & PerformanceLead weekly delivery huddles with recruiters and account managersCoach team members on communication quality, standards, and executionPartner with operations leadership on accountability and corrective actionsProcess Execution & OptimizationEnforce adherence to delivery playbooks, SOPs, and quality standardsIdentify bottlenecks and propose workflow or tooling improvementsMaintain delivery discipline without micromanagingReporting & CommunicationMaintain a live delivery dashboard including active roles, blockers, and risksProvide weekly updates to leadership on performance and delivery healthSupport capacity planning and future hiring needsQualifications & Skills3-5+ years of experience leading service delivery teams in recruiting, staffing, or professional servicesProven ability to drive results through team leadership rather than individual executionStrong operational discipline with the ability to enforce processes and standardsClear, direct communication style with confidence managing multiple stakeholdersExperience resolving operational conflicts and delivery challengesTrack record of improving efficiency, structure, and execution qualityComfortable operating in fast-moving, high-accountability environmentsSubmit your application todaySubmit your application today and take the first step toward your next great opportunity!
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