Customer Service Representative

Ipresence

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Freelance

Recurrent

Compensation

USD14 - 17/hour

Remote (anywhere)

Posted about 6 years ago

• Maintaining a positive, empathetic and professional attitude toward customers at all times. • Responding promptly to customer inquiries. • Communicating with customers through various channels. • Acknowledging and resolving customer complaints. • Knowing our products inside and out so that you can answer questions. • Processing orders, forms, applications, and requests. • Keeping records of customer interactions, transactions, comments and complaints. • Communicating and coordinating with colleagues as necessary. • Providing feedback on the efficiency of the customer service process. • Managing a team of junior customer service representatives. • Ensure customer satisfaction and provide professional customer support.

About Ipresence:

iPresence was founded in Vancouver, BC to provide clients with a reliable partner to their online marketing and web development needs. We provide a wide variety of web services and predominantly specialise in high traffic websites. Just one of our websites receives 120 million views each month, making it one of Alexa’s Top 90 destinations in Canada.

mission:

Enrich Your Internet Presence.

Reputation:

Signalers: 169

www.ipresence.ca

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Customer Service Representative

Responsibilities

Skills wanted: