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about 2 months ago
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Requirements and responsibilities
This role exists to bridge deeply technical distributed systems design with real-world customer environments. You will partner with customers, sales, and engineering teams to design and translate complex AI and HPC infrastructure into practical, deployable solutions. Success in this role looks like customers who not only understand what is being built—but trust that it will work in real-world conditions where networks are imperfect, environments are constrained, and systems must perform under pressure. You are the connective layer between what is possible and what works in practice.What You DoTranslate Complex Systems into Real-World SolutionsPartner with customers to understand technical environments, constraints, and goalsDesign solution architectures that reflect real-world conditions (latency, bandwidth, reliability)Communicate complex distributed systems concepts in a clear, practical wayLead Technical Pre-Sales EngagementsSupport the sales process as the technical counterpart in customer conversationsGuide architecture discussions, whiteboarding sessions, and technical discoveryBuild trust through clarity, depth, and honest assessment of tradeoffsDesign for Imperfect EnvironmentsArchitect solutions that operate across distributed, hybrid, or constrained infrastructureIdentify risks early—network limitations, integration complexity, system dependenciesEnsure designs prioritize resilience, performance, and long-term operabilityBridge Sales and EngineeringTranslate customer needs into actionable inputs for engineering teamsCollaborate on solution feasibility, tradeoffs, and delivery expectationsStay engaged through early delivery to ensure alignment between design and executionOperate with Ownership and FlexibilityNavigate ambiguity in a fast-moving, startup environmentContribute across roles when needed—from architecture to early implementation supportHelp shape how TWG delivers and scales its solutions over timeRequirementsYou are a technical architect who understands that real systems don’t operate in perfect conditions—and neither do customers. More specifically, you:Have experience working with distributed systems, infrastructure, or complex technical environmentsAre comfortable discussing system behavior, tradeoffs, and constraints—not just featuresCan engage both technical and non-technical stakeholders with clarity and confidenceUnderstand that pre-sales is not about promising everything—it’s about designing what will actually workThrive in environments where you are expected to think, adapt, and contribute beyond a defined roleAre energized by building something early, where structure is evolving, and impact is visibleThis is not a demo-driven sales engineering role built around pre-packaged solutions. It is not focused on application-layer or SaaS-style architecture, and it does not operate within a highly structured, process-heavy environment with rigid handoffs.AcceleratorsExperience with AI, HPC, or GPU-based infrastructureBackground in hybrid cloud, edge computing, or distributed environmentsFamiliarity with networking constraints, performance tuning, or system-level behaviorExperience in early-stage or high-growth environments
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