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4 days ago
Requirements and responsibilities
CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies.We’re on a mission to make businesses more human, and humans more impactful. We operate by our values — be intentional, pursue excellence every day, embrace the journey together, and be a good human — every day. CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY. It’s been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500™ for four years, was named a leader in IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises in 2025, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and has been consistently recognized by G2 as a Leader, and is rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles.We're seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together!We are looking for an Implementation Manager who will be responsible for taking brand-new clients and providing them with a best-in-class onboarding experience that sets them up for success and yielding high user adoption. This role combines project management, technical configuration, and customer enablement to drive successful adoption and long-term value. The ideal candidate brings strong technical aptitude, experience working with SaaS platforms, and the ability to translate business needs into scalable technical solutions. You should be comfortable working with integrations, data flows, and system configurations, while also delivering a high-quality customer experience. What will set candidates apart are technical skills, interpersonal skills, a strong affinity for people, and an interest in influencer marketing. You will join a dynamic and fast-paced working environment and a Company that cares for its people and clients.In this role, you’ll get to:Lead end-to-end onboarding and implementation for CreatorIQ customers, from kickoff through go-live and handoffAlign on customer requirements, technical feasibility, and implementation timelinesEnable customers to confidently adopt and scale their use of the platform by configuring the CreatorIQ platform based on customer requirements, use cases, and package scopeSupport technical setup including data imports, integrations, and system configurationWork with APIs, data mapping, and workflows to ensure smooth platform adoptionServe as a platform expert, delivering tailored training sessions aligned to customer workflows and goals. Translate technical concepts into clear, easy-to-understand guidance for non-technical usersPartner closely with Sales, Customer Success, Product, and Engineering teamsProvide feedback to Product and Engineering to improve platform capabilities and implementation processesApply implementation best practices and continuously improve onboarding processesTroubleshoot technical issues and provide solutions during onboardingContribute to automation, tooling, and scalable implementation frameworksWho you are and what you’ll need for this position:4+ years of experience in SaaS implementation, technical onboarding, solutions engineering, or similar rolesStrong technical aptitude, with experience working on: APIs and integrations Data mapping and workflows SaaS platforms and system configurationSolid project management skills, with the ability to manage multiple implementations simultaneouslyStrong problem-solving mindset and ability to work in fast-paced, ambiguous environmentsExcellent communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholdersProcess-oriented and collaborative team player with a startup mentality, adaptability to change, and willingness to travel up to 25% annually.Nice to have:Experience with REST APIs, JSON, or integration toolsFamiliarity with data handling, SQL, or data pipelinesExperience with CRM or marketing platformsExposure to influencer marketing or creator economy toolsExperience or familiarity with AI tools to drive efficiency and process improvements within implementation workflowsWhat sets you apart:Strong ownership and hands-on approach to problem solvingAbility to bridge technical and business conversationsPassion for helping customers succeed through both technical solutions and educationConfidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply! CreatorIQ is a place where everyone can grow.What you will get from us:People: work with talented, collaborative, and friendly people who love what they do.Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us.Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you!Work/life harmony: 26 days vacation, floating and set holidays, wellness allowance, and paid parental leave.Medical insurance, life insurance, and business travel insuranceStock options as part of our equity-sharing program.Comprehensive perks program providing stipends for cell phone and internet, home office setup, mental wellness, professional development and tuition reimbursement, plus occasional company-funded meal opportunities throughout the year.Who we are:CreatorIQ is the operating system for creator-led growth. Trusted by more than 1,300 global brands and agencies—including Burson, Delta Air Lines, Google, LVMH, Nestlé, and Sephora—CreatorIQ unifies creator marketing across paid, owned, earned, commerce, and community into one seamless, enterprise-grade ecosystem. With industry-leading intelligence infrastructure, rigorous compliance and security standards, and integrations with Meta, Snapchat, TikTok, YouTube, and more, CreatorIQ empowers brands and agencies to harness the creator economy as a strategic growth engine. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw. Learn more at www.creatoriq.com and follow us on LinkedIn and Instagram.At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, being a good human, and staying focused on what’s important, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.Compensation, benefits, and beyond:We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, we invite you to review our benefits and perks.AI Transparency NoticeWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications and note taking during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to our Global Candidate Privacy Notice.
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