📌 About Alpaca HealthAlpaca Health enables clinicians to become entrepreneurs, starting in autism care. We help clinicians launch and scale their own clinics by providing AI-powered software, payer contracting, and full back-office infrastructure. Our goal is simple: shift power in healthcare away from large consolidated entities and back to clinicians.We've raised over $14M from Core Innovation Capital, Adverb Ventures, and South Park Commons, and are growing 30% MoM while serving hundreds of families across the country.🎯 Role: Intake & Authorizations LeadWe are hiring an Intake & Authorizations Lead to own the end-to-end intake function at Alpaca Health — from first family contact through confirmed start of care.You will manage a team of 5-10 Care Navigators, drive operational excellence across the intake process, and serve as the internal expert on authorizations, documentation, and BCBA matching. This role is critical infrastructure: our commitment is that every family starts care in under 30 days, and you are responsible for making that happen.🚧 What You'll DoLead and develop the Care Navigator teamManage a team of 5-10 Care Navigators, owning their performance, development, and day-to-day prioritizationBuild a high-accountability culture where follow-through is the standard, not the exceptionRun team huddles, case reviews, and escalation supportIdentify gaps in process or performance and address them quicklyOwn the intake processEnsure every family moves from referral to start of care in under 30 daysMaintain a clear picture of where every family stands and what's needed to move them forwardHold the team accountable to timelines and ensure no family falls through the cracksServe as the escalation point for stuck or complex casesDrive authorizations — especially TRICAREOwn the authorization process for complex cases, with deep expertise in TRICARE (including ECHO enrollment and prior auth workflows)Support the team in chasing down documentation, resolving auth rejections, and navigating payer requirementsPartner with billing and insurance ops to resolve issues quickly and cleanlyManage stakeholder communicationEnsure timely, clear communication across all parties: families, BCBAs, referring physicians, and internal teamsSet and manage expectations with families around timelines, documentation requirements, and next stepsStep in directly on high-stakes or escalated family situationsLead BCBA matchingOversee the matching process, ensuring every family is paired with the right BCBA based on availability, geography, caseload, and clinical fitStep in manually for complex or high-touch matching situations — particularly when families have specific preferences or needsWork closely with the clinical and provider teams to maintain a clear picture of BCBA capacityPartner with operations to improve the processWork with the operations team to identify bottlenecks, inefficiencies, and opportunities across the intake workflowOwn process improvements from identification through implementationMaintain accurate tracking and reporting across systems🧠Who You Are5+ years of experience in ABA intake, care coordination, or clinic operations — you know this world deeplyDirect experience with TRICARE authorizations, including ECHO enrollment and prior auth workflowsProven track record managing a team in a healthcare or clinical operations settingYou are highly organized and relentless about follow-through — nothing falls through the cracks on your watchYou communicate clearly and confidently with everyone from frustrated parents to clinical staff to referring physiciansYou are a problem-solver who doesn't wait for permission — you identify the issue and fix itYou are comfortable with ambiguity and can make good judgment calls in real timeYou hold your team to a high bar while remaining approachable and supportive🚀 Why JoinDirect line to company leadership — you report to the Founding Growth Lead and have real influence on how intake scalesOwnership of a critical function at an early-stage, fast-growing companyThe opportunity to materially impact how quickly families access careA role where operational excellence directly translates to patient outcomes
