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Shared by 
3 months ago
Requirements and responsibilities
About the roleBest Egg is looking for a Product Designer to improve our servicing experience, with a focus on bill pay and account management. This role will help customers understand their balances, make payments, and stay on track with confidence. You will design flows that are clear, reliable, and easy to use in moments that matter. This is a strong mid-level role with room to grow into senior ownership.What You’ll DoDesign end-to-end servicing experiences across web and mobile, including bill pay and account managementTurn requirements into clear user flows, polished UI, and effective UX contentPartner with product, engineering, and data to deliver high-quality experiencesUse data and research to identify friction, reduce errors, and improve completion ratesContribute ideas to improve the product while collaborating with senior designers and product managersUse AI tools to support research, ideation, and content developmentApply and extend the design system to ensure consistency and clarityPresent work clearly and iterate based on feedbackWhat We’re Looking For3–5+ years of product design experience, ideally in fintech or other transactional productsExperience designing flows related to payments, account management, or task completionStrong UX and UI skills with attention to detail and craftStrength in UX content and an understanding of how language drives clarity and trustWorking knowledge of AI tools in the design process, with a willingness to deepen that practiceAbility to take direction while contributing ideas and improvementsStrong collaboration skills and comfort working with cross-functional teamsA portfolio that shows clear thinking, execution, and impactWhat Sets You ApartExperience improving bill pay or transactional flows with measurable resultsAbility to reduce friction and errors in high-stakes user momentsStrong point of view on clarity, trust, and feedback in financial experiencesInterest in helping customers stay in control of their financial healthBonus: Experience using motion design to enhance interactionsWhy This Role MattersServicing is where customers manage their relationship with Best Egg. It shapes trust over time. This role will help make key moments like payments simple, transparent, and reliable.Compensation$120,000 - $150,000 a yearAnnual incentive bonus based on individual and company performance; yearly incentive bonus target is 30% of base salary