Position PurposeThe UX/UI Researcher will support the design, evaluation, and continuous improvement of government websites and digital learning experiences. This role is responsible for conducting user research to understand stakeholder needs; identifying barriers in website navigation and content access; and translating findings into actionable recommendations that improve usability, accessibility, and engagement. The UX/UI Researcher will work closely with designers, content teams, developers, and program stakeholders to ensure websites are intuitive, user-centered, and aligned with organizational goals.Primary Duties & ResponsibilitiesPlan and conduct user research for government websites, including interviews, surveys, usability testing, and journey mapping.Develop user personas, user flows, and journey maps for key audiences such as researchers and public users.Evaluate existing websites and digital products to identify usability issues, navigation challenges, content gaps, and friction points.Analyze qualitative and quantitative user data, including behavioral analytics, survey responses, and testing results, to generate insights and recommendations.Partner with UX/UI designers, developers, and content strategists to inform wireframes, prototypes, page layouts, and interaction patterns.Recommend improvements to information architecture, navigation, labeling, search, and page design to support easier access to educational content and resources.Ensure research findings support accessible, inclusive, and user-friendly digital experiences, including compliance with accessibility standards and best practices.Minimum QualificationsBachelor’s degree in User Experience, Psychology, Education, Information Science, Communications, or a closely related field.Minimum 4 years of professional experience in UX research.Demonstrated experience with mixed-method research approaches, including user interviews, surveys, usability testing, and journey mapping.Experience translating research findings into practical recommendations for website structure, navigation, interface design, and content presentation.Knowledge of accessibility, inclusive design principles, and usability best practices for public-facing websites.Strong written and verbal communication skills, with the ability to present findings clearly to diverse audiences.Experience collaborating with cross-functional teams including designers, developers, content authors, and business stakeholders.Preferred QualificationsPrior experience supporting CMS, HHS, or other federal/state health programs.
