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Posted 2 months ago
Requirements and responsibilities
Job Title: Technical Support EngineerCompany: SnapsheetJob Location: RemoteJob Type: Full-TimeAbout SnapsheetSnapsheet is claims technology the way it should be: purposeful, precise, and designed to deliver outcomes. Where others bolt things on, we engineer them into our core systems and processes across cloud-based claims management, virtual vehicle appraisals, and elite loss and recovery services. Trusted by over 170+ P&C Carriers, MGAs, MGUs, TPAs, and logistics companies, our open architecture is built to fit how our companies work, not the other way around.What you’ll getRemote working environment - your new commute is however long it takes to walk to your desk!Flexibility - empathy is ingrained in who we are and we are happy to offer a flexible PTO policy, casual dress code, and more!Development - Mentorship programs, 1-on-1 management, promote when ready culture, quarterly internal promotion opportunities, and goal setting sessions.Fun - Celebrations just because, yearly in-person and remote events, Snapsheet Swag, Employee Resource Groups, and more!Role OverviewWe're looking for a Technical Support Engineer to join our Client Support Team. In this role, you will provide exceptional support to our clients by helping them use our claims platform effectively and collaborate internally to drive requests to resolution efficiently. You are a problem solver and excellent communicator looking for an opportunity to work in a fast-growing and collaborative environment with full-stack development, account management and operational teams. Additionally, you are naturally curious and always looking for ways to drive efficiency across an organization.Technical Support Engineer responsibilities includeBe the primary point of contact for our external customers in supporting our claims management platformMonitor for new requests and reported incidents, responding within SLA requirements and maintaining ownership until resolutionManage external communications with customers and internal communications with other teams in the organization to drive incidents and requests to resolution efficientlyContribute to knowledge base articles and other documentationStay current with feature releases and changes to the platform to ensure a comprehensive understanding of the product and efficient supportQualifications2+ years of technical support-related experienceStrong analytical aptitude for problem-solving skillsExcellent written and oral communication skillsExcellent customer service skillsAbility to work independently, manage time, and organize and complete work based on priorityAbility to understand general concepts and collaborate with others to analyze, troubleshoot and solve problemsAPI Troubleshooting experience is a plusExperience with computer languages is a plus (especially Ruby, Python or PHP)Experience using Zendesk or Jira is a plusWhat Will Make You Stand Out as a Technical Support Engineer ApplicantPassion for customer advocacyAbility to work as part of a teamAbility to collaborate cross functionallyFocus on continuous improvementWe’re Built to Grow With You – And That Starts With How We Support YouAt Snapsheet, we know that growth doesn’t happen in a vacuum—it’s fueled by the right support at the right time. That’s why we’ve built a benefits experience designed to grow with you, wherever life takes you.Perks That Make Growing Here Even BetterFlexible PTO and 7.5 company-observed holidays to recharge on your terms.In-person connection points throughout the year including our annual Summit and Roadshows.Snapsheet SWAG and surprise mailers to keep the spirit alive.Endless opportunity to shape your path—career growth, learning, and real impact are all within reach.Health and wellness campaigns that evolve with you year over year.CompensationFor this position, the base salary range is $75,000-95,000. While this range serves as a guideline, your actual compensation will reflect your experience and skillset.At Snapsheet, we believe growth should be rewarded—our compensation and benefits are built to evolve with you as your career does.This role will be remote based in the U.S. but is not eligible for hire in California or New York.*Please note that we are unable to sponsor applicants for work visas for this position at this time.Snapsheet is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Snapsheet is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need assistance or accommodations, please let us know by emailing [email protected].#BI-Remote #LI-Remote
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